Robotic Process Automation (RPA) with NICE Training Course

Course Code

rpanice

Duration

21 hours (usually 3 days including breaks)

Requirements

  • General understanding of business processes and office workflows.
  • Some technical background.
  • An understanding programming concepts is helpful but not necessary.

Audience

  • Business Analysts
  • Business Process Professionals
  • Engineers

Overview

Robotic Process Automation (RPA) refers to software that helps automate tedious desktop tasks, such as routine, schedule-based work that requires little subjective analysis or human decision-making. Some examples include filling out forms, performing calculations and processing orders. These tasks tend to be error-prone and time-consuming, and often impact employee moral in a negative way.

NICE Robotic Automation is an RPA solution that allows menial tasks to be handled by a 'robotic workforce' who is able to complete such clerical tasks quickly, accurately, on-time and at reduced costs. This frees employees to focus on high-value, creative, critical-thinking work.

In this instructor-led, live training (onsite or remote), participants will learn what RPA is and how it can be implemented within an organization. Different RPA tools and approaches are examined, then hands-on implementation exercises are carried out in a simulated front and back office setting using NICE Robotic Automation.

By the end of this training, participants will be able to:

  • Evaluate and select which processes and workflow are most appropriate for RPA.
  • Automate select cases of repetitive, time-intensive manual processes.
  • Configure and monitor Nice Robotic Automation in a production setting.
  • Present proposal and feedback on RPA results to management.
  • Scale an RPA system to match growing needs.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Note

  • This is NOT a certification training. NobleProg is not affiliated with Nice and does not offer this training on behalf of Nice. To learn more about certification training options, please visit: https://www.nice.com
  • To request a customized training for this course, please contact us to arrange.

Course Outline

Introduction

Understanding RPA

  • Difference between RPA and traditional automation
  • Automating end-to-end processes with RPA
  • Consequences of RPA on workforce and employee morale

Benefits of RPA

  • Acceleration of work completion
  • Continuous availability
  • Accuracy and compliance
  • Cost reduction

Cases study

  • RPA in banking: Automating loan processing tasks

RPA Tools and Vendors

  • NICE, Blue Prism, UIPath, OpenSpan, etc.

Developing an RPA strategy

  • Locating the most error-prone, time consuming office tasks
  • Defining the scope of RPA initiative
  • Calculating the ROI
  • Impact analysis

Different approaches to RPA

  • Unattended vs Attended Intervention
  • Desktop Automation
  • Desktop Analytics

Case study

  • RPA in healthcare

Overview of NICE features and capabilities

  • Natural language processing engine
  • Advanced OCR capabilities (recognition of 200 different languages)
  • Advanced analytics of structured and unstructured data

Hands-on with NICE Robotic Automation

  • Account set up and licensing
  • Setup and configuration

Automating Routine Desktop Activities (Front-end)

  • Launching applications automatically
  • Controlling the mouse
  • Filling out forms and templates
  • Copy/pasting

Automating Routine Back-office Activities

  • Performing Calculations
  • Processing a claim
  • Processing scanned documents
  • Upselling products and services

Integrating NICE with Existing Systems

  • CRM
  • Billing system
  • Citrix applications
  • Custom applications

Managing NICE

  • Monitoring and managing task queues and process execution
  • Generating reports on system performance

Case study

  • RPA in the Insurance Sector

Scaling NICE

  • Estimating resource needs availability
  • Adding robots during peak times

Troubleshooting NICE

  • Debugging the system
  • Restarting the robot client in the event of failure

Evaluating the results

  • Assessing efficiency gains
  • Assessing the human impact

Expanding NICE

  • Open-source SDK

Developments in Robotic Process Automation

  • Cognitive Robotic Automation

Closing Remarks

  • The future of the 'virtual workforce'

Testimonials

★★★★★
★★★★★

Related Categories

Course Discounts

Course Discounts Newsletter

We respect the privacy of your email address. We will not pass on or sell your address to others.
You can always change your preferences or unsubscribe completely.

Some of our clients

is growing fast!

We are looking to expand our presence in Latvia!

As a Business Development Manager you will:

  • expand business in Latvia
  • recruit local talent (sales, agents, trainers, consultants)
  • recruit local trainers and consultants

We offer:

  • Artificial Intelligence and Big Data systems to support your local operation
  • high-tech automation
  • continuously upgraded course catalogue and content
  • good fun in international team

If you are interested in running a high-tech, high-quality training and consulting business.

Apply now!