Business Process Management Training Course

Introduction

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition
• The BPM Community
• The rationale for automating BPM
• Topology of a SOA reference architecture
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• Differences between BPM and BPMS
• Criteria for selecting a BPMS
• Collaboration between IT and business: Matching technology to specific challenges
• Adopting a development model
• Overview of a BPM system
• Key terms and concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Essential Skills, Roles, and Responsibilities

Governance and Business strategy

• Past approaches: data/functions vs. objects & services
• Future trends: core business logic vs. process control
• Design considerations for Architects
• Aligning Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling a process with BPMN

• The added value of BPMN
• Composability and basic services
• Encouraging an incremental and iterative approach
• The importance of Use Cases in driving the project
• Declaring message properties
• Utilizing correlation sets
• Developing complex parallel activity execution
• Designing concurrency
• Vendor implementations of BPMN
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Setting up Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Reasons for implementing Business Rules (BRs)
• Foundational Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving roles for Business and I/T
• Business-centric focus in Business Rules
• Scenarios where a BR Approach is appropriate
• Defining the scope for a BR Project
• Core components of a BR Project Plan
• The function of a BR Pilot
• Mining Business Rules from Code: An Overview

BPM as an enabler of SOA: Key components

• Application frontends
• Basic Services
• The benefits of an ESB
• Leveraging a Repository
• Enhancing business agility
• The BPM Board
• Disseminating technology white papers

Controlling & measuring improvement processes

• Repository management
• Establishing a quality gateway
• The 4 pillars of success

Metrics

• Organizational performance context
• Characteristics of effective metrics
• Hierarchy of measurement & management
• Process management: Beyond just measurements
• Metrics within processes: Management roles in measurement
• Key management questions to address
• Common pitfalls in process management initiatives

Architecture of a BPM System

• EAI and B2B considerations
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions