Claude AI for Customer Support and Service Operations Training Course

This two-day advanced course is designed for developers already integrating AI coding tools like Cursor, Claude Code, or Copilot into their workflow. It focuses on delegating comprehensive tasks to autonomous agents and constructing a robust personalisation stack comprising Rules, AGENTS.md, Skills, MCP, and Agents. Participants will learn to build and connect MCP servers, execute parallel agent operations, and adopt structured agentic workflows. The curriculum is tool-agnostic and serves as a continuation of the Foundations course.

This two-day session serves as an introductory guide to AI-assisted software development, designed for individuals new to these technologies, including those with minimal or no coding background. The curriculum explores the underlying mechanics of these tools, methods for directing them via effective prompts, and practical applications for common scenarios such as initiating a new project, integrating with established codebases, and evaluating outcomes. The content remains tool-agnostic, rendering it applicable across platforms like Cursor, Claude Code, Copilot, and comparable utilities. This course acts as a prerequisite for the Agentic AI Development: Advanced Workflows module.

This two-part educational track is tailored for software delivery teams aiming to embed AI-supported engineering processes into their routine operations through the use of Claude Code.

This instructor-led, live training in Latvia (online or onsite) targets beginner to intermediate content creators, writers, and marketers who aim to use Claude AI for content generation, editing, and summarization to improve blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Utilize Claude AI for brainstorming and expanding content ideas.
• Enhance writing through AI-assisted editing and proofreading.
• Create summaries for long-form content and reports.
• Streamline the creation of marketing copy for various platforms.

This live Claude AI training in Latvia assists professionals in leveraging the tool for data analysis and BI operations. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This live, instructor-led training in Latvia (delivered online or on-site) targets intermediate software developers and AI engineers seeking to integrate Claude AI into their systems, develop smart chatbots, and augment software capabilities with AI-powered automation.

By the end of the session, participants will be equipped to:

• Utilize the Claude AI API to embed AI into their applications.
• Build intelligent chatbots and virtual assistants.
• Enhance application features through AI-driven automation and NLP.
• Optimize and fine-tune Claude AI models for specific requirements.

This live, instructor-led training in Latvia (online or onsite) is tailored for intermediate researchers, analysts, and knowledge workers seeking to utilize Claude AI for data processing, information synthesis, and research automation.

By the end of the session, participants will be equipped to:

• Apply Claude AI to streamline literature reviews and research synthesis.
• Summarize reports, research papers, and long-form content.
• Extract significant insights and trends from structured and unstructured data.
• Integrate Claude AI into existing research and knowledge management workflows.

This instructor-led live training in Latvia (online or onsite) is designed for beginner-level professionals looking to incorporate Claude AI into their daily operations to elevate efficiency and automation.

By the conclusion of this training, attendees will be capable of:

• Utilizing Claude AI to automate repetitive tasks and optimize workflows.
• Improving personal and team productivity via AI-powered automation.
• Integrating Claude AI with established business tools and platforms.
• Enhancing AI-driven decision-making and task management processes.

This instructor-led, live training in Latvia (conducted online or onsite) targets senior leaders and executives aiming to utilize Claude as a strategic business partner. The program focuses on improving decision-making, speeding up planning processes, and establishing a competitive edge through AI-enhanced leadership.

Claude Code transcends simple code completion; it operates as a terminal-native development agent capable of analyzing your codebase, orchestrating multi-step modifications, executing tests, and transforming a single directive into a functional outcome. This intensive one-day workshop provides participants with structured, practical experience. Key activities include configuring Claude Code for live projects, crafting delegations that yield auditable outcomes, leveraging CLAUDE.md as a durable project memory system, and integrating internal tools through the Model Context Protocol.

This instructor-led, live training in Latvia is tailored for intermediate-level developers aiming to transition a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively using a CLAUDE.md file.
• Scaffold an application and integrate data sources and a CMS.
• Build tests and execute QA processes with subagents.
• Establish automated deployment to Vercel or Cloud Run.

This instructor-led, live training in Latvia, offered online or on-site, is designed for software developers and engineering teams looking to use Claude Code to speed up development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be capable of installing and configuring Claude Code, editing multi-file codebases using natural language, utilizing approval modes, and integrating the tool with Git and CI/CD pipelines.

This live, instructor-led training, delivered in Latvia (whether online or onsite), is designed for beginner-level business professionals, customer support teams, and tech enthusiasts who aim to comprehend the basics of Claude AI and apply it to business contexts.

By the conclusion of this training, participants will be capable of:

• Comprehending the capabilities and practical applications of Claude AI.
• Setting up and effectively interacting with Claude AI.
• Implementing business workflow automation using conversational AI.
• Improving customer engagement and support through AI-based solutions.