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Duration 35 hours
Course Outline
Introduction
- Overview of Unified Communications
- Familiarization with CUCM v12.x
- Architectural and deployment models
Initial Configuration of CUCM
- CUCM installation and setup procedures
- Foundational configuration tasks
- User management fundamentals
Call Routing Basics
- Analysis of dial plans
- Configuration of route patterns
- Essential call routing components
Advanced Call Routing
- Class of control (CoS) and partition strategies
- Time-of-day routing implementation
- Customizing routing for specific organizational needs
Features and Services
- Call park, pickup groups, and hunt pilot setup
- Implementation of call forwarding and transfer features
- Integration of voice mail services
Media Resources
- Concepts of media resources
- Configuration of conference bridges
- Management of music on hold
Quality of Service (QoS)
- QoS fundamentals in voice networks
- QoS implementation within CUCM
Security in Unified Communications
- Security best practices
- Deployment of secure SIP and SRTP
- Certificate management protocols
Unified Communications Mobility
- Mobile Connect functionality
- Cisco extension mobility
- Device mobility considerations
Troubleshooting and Maintenance
- Standard troubleshooting methodologies
- CUCM backup and restoration processes
- System upgrades and patch management
Summary and Next Steps
Requirements
- A fundamental grasp of networking principles
- Knowledge of Cisco IOS
Intended Audience
- Network engineers
- IT professionals
Testimonials (3)
The laboratory tool and the knowledge of trainer about network solutions
Michael Angelo Angeleles - Metrobank
Course - Cisco CCNP
Good contact with the trainer
Radziszewski - EduBroker Sp. z o.o.
Course - SIP protocol in VoIP
Experience of the trainor and interaction