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 Duration 35 hours

Course Outline

Introduction

  • Overview of Unified Communications
  • Familiarization with CUCM v12.x
  • Architectural and deployment models

Initial Configuration of CUCM

  • CUCM installation and setup procedures
  • Foundational configuration tasks
  • User management fundamentals

Call Routing Basics

  • Analysis of dial plans
  • Configuration of route patterns
  • Essential call routing components

Advanced Call Routing

  • Class of control (CoS) and partition strategies
  • Time-of-day routing implementation
  • Customizing routing for specific organizational needs

Features and Services

  • Call park, pickup groups, and hunt pilot setup
  • Implementation of call forwarding and transfer features
  • Integration of voice mail services

Media Resources

  • Concepts of media resources
  • Configuration of conference bridges
  • Management of music on hold

Quality of Service (QoS)

  • QoS fundamentals in voice networks
  • QoS implementation within CUCM

Security in Unified Communications

  • Security best practices
  • Deployment of secure SIP and SRTP
  • Certificate management protocols

Unified Communications Mobility

  • Mobile Connect functionality
  • Cisco extension mobility
  • Device mobility considerations

Troubleshooting and Maintenance

  • Standard troubleshooting methodologies
  • CUCM backup and restoration processes
  • System upgrades and patch management

Summary and Next Steps

Requirements

  • A fundamental grasp of networking principles
  • Knowledge of Cisco IOS

Intended Audience

  • Network engineers
  • IT professionals

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