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Duration 14 hours
Course Outline
Foundations of Formal Etiquette
- Contextualizing formal etiquette within the hospitality sector
- The role of etiquette in delivering superior customer care
- A historical view on the development of formal standards
The Craft of Hosting
- Defining the host’s duties and areas of accountability
- Strategic preparation for incoming guests
- Creating a welcoming atmosphere
Table Manners and Dining Protocols
- Analyzing proper table settings
- Correct usage of tableware and glassware
- Proper napkin management
- Maintaining appropriate conduct during meals
- Navigating unique dining scenarios
Expert Service Execution
- Standard operating procedures for serving and clearing
- Techniques for plate handling and aesthetic presentation
- Orchestrating multi-course dining experiences
- Serving wine and other beverages effectively
Managing Special Occasions
- Strategic planning and coordination for formal events
- Collaborating seamlessly with cross-functional teams
- Responding to emergencies and specific guest demands
Cultural Awareness and Global Etiquette
- Recognizing and honoring cultural diversity
- Applying international dining norms
- Tailoring service approaches to varied client bases
Communication and Interpersonal Proficiency
- Engaging effectively with guests and colleagues
- Maintaining professional demeanor and non-verbal cues
- Resolving conflicts and managing challenging interactions
Conclusion and Future Actions
Requirements
- A basic grasp of hospitality operations, job functions, and professional duties
Target Audience
- Professionals within the hospitality industry
Testimonials (2)
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TAIATU CRISTI IONUT
Course - Customer Care Academy
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