Course Outline
Introduction to Jira Service Management
- General overview of the platform
- Defining user profiles and roles
Core Features of Jira Service Management
- Navigating the agent's workspace
- Processing and handling requests
- Overseeing the knowledge base
Jira Service Management Backend Administration
- Managing projects and issues
- Interpreting workflow structures
- Applying security measures
- Adjusting portal configurations
- Identifying request types
- Establishing Service Level Agreements (SLAs)
- Deploying and overseeing plugins
Automating Jira Service Management Processes
- Designing automation rules for recurring tasks
- Setting up triggers and corresponding actions
- Streamlining workflows through automation
Jira Service Management and Confluence Integration
- Introduction to Confluence
- Connecting Jira Service Management with Confluence
- Leveraging Confluence as a knowledge base for Jira Service Management
Jira Service Management Integrations
- Linking with a Jira Software instance
- Connecting to an LDAP directory
- Utilizing CMDBs
Wrap-up and Recommended Next Steps
Requirements
- Foundational understanding of Jira
Target Audience
- Jira administrators
Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.