Get in Touch
 Duration 7 hours

Course Outline

Introduction to Jira Service Management

  • General overview of the platform
  • Defining user profiles and roles

Core Features of Jira Service Management

  • Navigating the agent's workspace
  • Processing and handling requests
  • Overseeing the knowledge base

Jira Service Management Backend Administration

  • Managing projects and issues
  • Interpreting workflow structures
  • Applying security measures
  • Adjusting portal configurations
  • Identifying request types
  • Establishing Service Level Agreements (SLAs)
  • Deploying and overseeing plugins

Automating Jira Service Management Processes

  • Designing automation rules for recurring tasks
  • Setting up triggers and corresponding actions
  • Streamlining workflows through automation

Jira Service Management and Confluence Integration

  • Introduction to Confluence
  • Connecting Jira Service Management with Confluence
  • Leveraging Confluence as a knowledge base for Jira Service Management

Jira Service Management Integrations

  • Linking with a Jira Software instance
  • Connecting to an LDAP directory
  • Utilizing CMDBs

Wrap-up and Recommended Next Steps

Requirements

  • Foundational understanding of Jira

Target Audience

  • Jira administrators

Number of participants


Price per participant

Testimonials (1)

Upcoming Courses

Related Categories