Microsoft Endpoint Configuration Manager (MECM) Training Course

Learning goals: Master the core concepts of Ansible Develop skills in setting up and configuring Ansible Investigate essential components such as Playbooks, Modules, and Inventory Leverage Ansible for task automation Deploy Ansible Playbooks to administer and automate remote infrastructure

This instructor-led, live training, conducted in Latvia (either online or onsite), is designed for DevOps engineers, developers, and SysOps administrators aiming to maximize the utility of Ansible to advance their organization’s IT infrastructure and processes.

The program provides the opportunity to implement complex Ansible solutions for large-scale applications, utilizing its open-source Tower for enhanced DevOps management and collaboration.

By the end of the training, participants will be capable of:

• Installing and configuring Ansible alongside other open-source tools and resources.
• Establishing a centralized system for DevOps management using Ansible project features.
• Operating automation tools and advanced resources to achieve a CI/CD approach.
• Implementing improved SysOps methods using Ansible's collaborative features for managing larger teams.
• Enhancing the execution of DevOps tasks within the organization and optimizing existing workflows.
• Integrating Ansible with external platforms and leveraging other tools for organizational advantage.

This live, instructor-led training is offered in Latvia, available both online and onsite. It is tailored for system operators and administrators who aim to employ Foreman and Katello to oversee and monitor their servers and infrastructure.

By the conclusion of this program, participants will possess the skills to:

• Establish Foreman settings to automate the provisioning and configuration of systems.
• Install Katello to deploy its content management capabilities for creating, organizing, and managing repositories.
• Utilize Foreman's reporting and monitoring tools to track infrastructure changes.

This live, instructor-led session in Latvia (offered online or onsite) is designed for system administrators aiming to employ Microsoft SCCM for infrastructure management.

By the conclusion of the training, participants will be equipped to:

• Operate the Configuration Manager console for infrastructure control.
• Set up public key infrastructures to fortify Microsoft SCCM security.
• Carry out sophisticated application deployment strategies and resolve troubleshooting scenarios.

Zammad is a contemporary, web-based, open-source platform for helpdesk management and customer support. By consolidating tickets from email, chat, phone, and social media into a unified queue, it offers a self-hosted alternative to platforms like Zendesk, Freshdesk, and ServiceNow, ensuring that customer data remains within your own infrastructure.

This live, instructor-led training, available online or onsite, is designed for intermediate support managers and system administrators looking to transition from cloud-based helpdesk solutions to a self-hosted, sovereign ticketing system using Zammad.

Upon completing this training, participants will be capable of:

• Installing Zammad via packages or Docker with PostgreSQL.
• Setting up email, chat, and API channels for ticket intake.
• Creating workflows, escalations, and SLA timers.
• Establishing role-based access control, groups, and organizations.
• Integrating knowledge bases, reporting tools, and webhooks.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation within a live-lab environment.

Customization Options

• Contact us to discuss arranging a customized training program for this course.