Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber types and profiles
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their impact on signaling
The Role of OSS and NetAct
- OSS functionalities in performance management
- NetAct: Objectives and primary components
- Data transmission pathways from network elements to NetAct
Core Performance Indicators — Key Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation intervals
- Aligning thresholds, alarms, and SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop rates
- SS7/Sigtran signaling KPIs
- Busy hour factors and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (such as per-subscriber throughput)
Performing KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Connecting KPIs across layers (RAN, transport, core)
- Utilizing KPIs to pinpoint congestion, configuration, and hardware issues
Reporting, Dashboards, and Alarm Management
- Creating effective KPI dashboards
- Generating reports tailored for stakeholders
- Alarm tuning and noise reduction techniques
Troubleshooting Workflows with NetAct Data
- A structured troubleshooting approach
- Practical exercises: voice call failures and data throughput issues
- Criteria for incident validation and closure
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture.
- Proficiency in OSS/BSS principles.
- Fundamental familiarity with performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC personnel.
- Telecom planners and service assurance teams.
