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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Overview of endpoint management and OpenUEM's features
  • Grasping concepts of the endpoint lifecycle and management
  • Setting up the lab and preparing the test environment

Installing and Configuring OpenUEM

  • Setting up OpenUEM server components
  • Installing agents on Windows, macOS, and Linux devices
  • Setting up network and security parameters

Enrolling and Organizing Endpoints

  • Registering endpoints in the OpenUEM console
  • Structuring and organizing devices for efficient management
  • Assigning roles and permissions to administrators

Basic Device Management

  • Distributing software and updates to managed devices
  • Establishing policies and compliance standards
  • Tracking device health and usage activity

Patch Management and Automation

  • Scheduling updates and automated patch rollouts
  • Verifying and validating software distribution
  • Best practices for maintaining endpoint security and compliance

Reporting and Troubleshooting

  • Creating reports on device status and activity levels
  • Resolving common endpoint issues through basic troubleshooting
  • Setting up monitoring alerts for proactive management

Capstone Lab and Practical Exercises

  • Practical lab: registering devices, pushing updates, and monitoring endpoints
  • Scenario-based tasks to solidify understanding
  • Analyzing and discussing lab outcomes

Recap and Future Steps

Requirements

  • A grasp of fundamental IT support principles
  • Hands-on experience with endpoint devices and various operating systems
  • Basic knowledge of networking and device configuration

Target Audience

  • IT support specialists
  • Technical helpdesk team members
  • Junior system administrators

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