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 Duration 7 hours

Course Outline

Self-Awareness and Understanding Others

  • Recognizing that inviting others to a meeting imposes our specific priorities on them
  • Exploring the factors that influence our behavior
  • Assessing how our conduct impacts others: Do they respond as expected and appropriately? If not, what are the underlying reasons?

Meeting Management Process

  • Evaluating the necessity of a meeting, considering alternatives, and determining if any are more suitable
  • The step-by-step process for scheduling, conducting, and preparing for meetings:
    • Developing a meaningful agenda that outlines objectives, topics, and estimated timings
    • Inviting only essential participants
    • Conducting the meeting: Focusing on relevant contributions while distinguishing them from irrelevant ones, staying on agenda, and adhering to time limits
    • Generating clear outputs: Ensuring action points are established, even if detailed minutes are not required
    • Scheduling any necessary follow-up sessions

Participating in Meetings

  • Questioning the necessity of attending every meeting to which you are invited
  • Developing criteria for deciding whether to accept or decline meeting invitations
  • Identifying valid reasons for declining attendance
  • Understanding permissible actions during meetings regarding attendees, discussion topics, and scheduling

Additional Personal Efficiency and Time Management Topics

  • Setting and adhering to personal and professional objectives
  • Work Prioritization
    • Determining what tasks require immediate attention
    • Establishing a hierarchy for these activities
  • Time Imposed by Employees: Assessing whether staff and colleagues are working for you or vice versa
  • Time Thieves: Identifying other factors that erode productivity and strategies to address them
    • Email communications
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities such as procrastination
    • Other distractions
  • Effective Delegation
  • Assertiveness: Finding compromises and learning to say “no” effectively

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