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Duration 21 hours
Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its significance in the utilities sector
- Key features and advantages of SAP ISU
- Industry-specific challenges and emerging trends
SAP ISU Architecture and Navigation
- System architecture of SAP ISU
- Navigation and user interface experience within SAP ISU
- Role-based access controls and security considerations
Customer Information System (CIS)
- Management of customer master data
- Customer interactions and handling service requests
- Billing and invoicing workflows
Meter Data Management (MDM)
- Collection and processing of meter data
- Integration with smart meters
- Data validation and estimation techniques
Energy Data Management (EDM)
- Management of energy consumption data
- Demand-side management strategies
- Reporting on energy efficiency
Device Management (DM)
- Managing utility infrastructure
- Maintenance and asset management processes
- Integration of device data
Billing and Invoicing
- Tariff structures and rate determination
- Bill calculation and invoice generation
- Payment processing and collections
Customer Service
- Addressing customer inquiries and complaints
- Service orders and field service management
- Customer self-service portals
Reporting and Analytics
- Reporting tools and dashboards in SAP ISU
- Custom reporting and analytical capabilities
- Data-driven decision-making processes
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO)
- Integration with SAP Customer Relationship Management (CRM)
- Integration with third-party systems
Regulatory Compliance
- Adherence to industry-specific regulations and standards
- Audit trails and documentation practices
Summary and Next Steps
Requirements
- A foundational understanding of the utilities industry
- Familiarity with core SAP concepts
Target Audience
- IT professionals
- Utility managers
- SAP consultants
Testimonials (2)
The exercise and Q&A
Aristantia
Course - SAP MM
passion of the trainer, kindness and good in working with a team.