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 Duration 21 hours

Course Outline

Introduction to SAP ISU

  • Overview of SAP ISU and its significance in the utilities sector
  • Key features and advantages of SAP ISU
  • Industry-specific challenges and emerging trends

SAP ISU Architecture and Navigation

  • System architecture of SAP ISU
  • Navigation and user interface experience within SAP ISU
  • Role-based access controls and security considerations

Customer Information System (CIS)

  • Management of customer master data
  • Customer interactions and handling service requests
  • Billing and invoicing workflows

Meter Data Management (MDM)

  • Collection and processing of meter data
  • Integration with smart meters
  • Data validation and estimation techniques

Energy Data Management (EDM)

  • Management of energy consumption data
  • Demand-side management strategies
  • Reporting on energy efficiency

Device Management (DM)

  • Managing utility infrastructure
  • Maintenance and asset management processes
  • Integration of device data

Billing and Invoicing

  • Tariff structures and rate determination
  • Bill calculation and invoice generation
  • Payment processing and collections

Customer Service

  • Addressing customer inquiries and complaints
  • Service orders and field service management
  • Customer self-service portals

Reporting and Analytics

  • Reporting tools and dashboards in SAP ISU
  • Custom reporting and analytical capabilities
  • Data-driven decision-making processes

Integration with Other SAP Modules

  • Integration with SAP Financial Accounting (FI) and Controlling (CO)
  • Integration with SAP Customer Relationship Management (CRM)
  • Integration with third-party systems

Regulatory Compliance

  • Adherence to industry-specific regulations and standards
  • Audit trails and documentation practices

Summary and Next Steps

Requirements

  • A foundational understanding of the utilities industry
  • Familiarity with core SAP concepts

Target Audience

  • IT professionals
  • Utility managers
  • SAP consultants

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