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Duration 21 hours
Course Outline
Introduction and Overview
The fundamentals and rationale of business process re-engineering (BPR)
- Securing competitive advantage via radical redesign
- Understanding the necessity for re-engineering
- Distinguishing what re-engineering entails and what it does not
- Concentrating on the core business process
- Attaining objectives for cost reduction and revenue growth
Utilizing the proven CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Differentiating between customers and stakeholders
- Defining activities and information structures
- Fostering creative, right-brain thinking
Focusing on the Customer
Investigating the customer interface
- Broadening customer roles through aggregation
- Refining customer types via generalization
- Developing an accurate customer profile
Documenting customer values and requirements
- Distinguishing service provision from product supply
- Evaluating customer satisfaction based on quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Assessing the effectiveness of the business process in meeting customer needs
Modelling the Business Process
Identifying processes suitable for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Recognizing business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Detecting irregularities in worker roles using cross-reference matrices
- Mapping business processes with UML activity diagrams
- Distributing activities among different roles
Analysing the Business Process
Elaborating on business processes
- Choosing suitable UML tools
- Defining the process scope with UML use case diagrams
- Identifying primary business actors
- Modeling alternative workflows
- Recording ineffective business activities
Examining the business structure
- Reviewing organizational infrastructure
- Mapping information using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Optimizing the impact of information technology
- Web-enabled technologies
- Interaction within social spaces
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Reconfiguring customer-process boundaries
- Tailoring the business process to serve specific customer segments
- Integrating and leveraging technology opportunities
- Personalizing the process
- Surpassing customer expectations
Constructing the new process using optimal business practices
- Integrating business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Sustaining robust and reliable information management
Implementing the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction
- Facilitating continuous process improvement
- Monitoring and evaluating outcomes
- Demonstrating success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
