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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context.
  • Key elements: tools, literacy, data, and ethics.
  • Digital capability frameworks and maturity models.

Public Sector Applications

  • Illustrations of digital intelligence in policy formulation and service provision.
  • Case studies from the health, transportation, education, and finance sectors.
  • Key success factors and associated challenges.

Data Access and Visualization Tools

  • Utilizing dashboards to explore and present data.
  • Engaging with government open data portals.
  • Common data visualization software: Power BI, Tableau, and Excel.

Deriving Insights from Data

  • Converting raw data into actionable decisions.
  • Indicators, KPIs, and performance reporting.
  • Identifying bias, data gaps, and uncertainty.

Communicating through Digital Intelligence

  • Evidence-based storytelling with data.
  • Supporting senior decision-makers and stakeholders.
  • Ethical application of visualizations and digital narratives.

Planning for Digital Maturity

  • Evaluating current digital capabilities.
  • Establishing goals for data literacy and tool adoption.
  • Internal collaboration and upskilling strategies.

Summary and Next Steps

Requirements

  • General knowledge of public sector information systems.
  • Basic comprehension of digital tools and data management.
  • Professional experience in roles involving program or policy analysis, reporting, or service delivery.

Target Audience

  • Policy and program analysts.
  • Digital transformation teams.
  • Public sector professionals who utilize data to inform decision-making.

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