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Duration 14 hours
Course Outline
Comprehending Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Warranty coverage at the asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing dates, limits, and conditional parameters
Managing Warranty Claims
- Generating warranty claims from work orders
- Handling routing, approvals, and documentation requirements
- Tracking claim status and progress
Tracking Vendor Responses
- Recording vendor communications
- Managing approvals, rejections, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records within asset hierarchies
- Processing replaced parts and component swaps
- Maintaining accuracy across all asset records
Integration with Procurement and CM
- Linking warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data consistency between procurement and maintenance
Addressing Exceptions and Special Cases
- Handling expired or invalidated warranties
- Managing partial claims or coverage disputes
- Resolving entitlement mismatches
Practical Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to real-world maintenance cases
Conclusion and Next Steps
Requirements
- A foundational understanding of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic familiarity with Maximo navigation
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples