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 Duration 14 hours

Course Outline

Comprehending Warranty Structures in Maximo

  • Core warranty concepts and term definitions
  • Warranty coverage at the asset and item levels
  • Aligning warranties with maintenance workflows

Setting Up Warranty Entitlements

  • Establishing entitlement rules
  • Linking warranties to specific assets and components
  • Managing dates, limits, and conditional parameters

Managing Warranty Claims

  • Generating warranty claims from work orders
  • Handling routing, approvals, and documentation requirements
  • Tracking claim status and progress

Tracking Vendor Responses

  • Recording vendor communications
  • Managing approvals, rejections, and adjustments
  • Incorporating vendor feedback into maintenance strategies

Connecting Assets to Warranty Data

  • Linking warranty records within asset hierarchies
  • Processing replaced parts and component swaps
  • Maintaining accuracy across all asset records

Integration with Procurement and CM

  • Linking warranty details to purchasing activities
  • Aligning change management processes with warranty implications
  • Ensuring data consistency between procurement and maintenance

Addressing Exceptions and Special Cases

  • Handling expired or invalidated warranties
  • Managing partial claims or coverage disputes
  • Resolving entitlement mismatches

Practical Warranty Scenarios

  • Processing complete warranty claims from start to finish
  • Simulating vendor interactions and follow-up procedures
  • Applying warranty rules to real-world maintenance cases

Conclusion and Next Steps

Requirements

  • A foundational understanding of asset management lifecycles
  • Practical experience with maintenance or procurement workflows
  • Basic familiarity with Maximo navigation

Target Audience

  • Warranty administrators
  • Engineering support staff
  • Maintenance and reliability coordinators

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