Course Outline
- Core principles of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Intended Audience
This program is specifically tailored for:
- Individuals possessing a valid ITIL® 4 Foundation certification
The course prepares participants for the official ITIL® 5 Foundation Bridge certification examination, which is part of the package. This certification validates current knowledge of the ITIL framework and promotes ongoing professional growth in service management.
Pre-requisites and Preparation
Attendance requires a current ITIL® 4 Foundation certificate. No prior study or additional preparation is needed before the session begins.
Assessment Process
Each participant is provided with an exam voucher valid for six months, offering flexibility in choosing an optimal testing date.
Following the training, instructions for exam registration will be issued. Scheduling is managed directly via the PeopleCert platform using personal accounts. The assessment is delivered online with remote supervision; a PeopleCert proctor oversees the session through a webcam and secure connection. Candidates must verify their identity and display their surroundings prior to commencement to adhere to examination protocols.
Examination Specifications
- Duration: 30 minutes
- Structure: Multiple-choice questions (20 items)
- Success Criteria: 65% (minimum of 13 correct responses)
- Resources: Closed-book assessment
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
