Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led training in Latvia focuses on warehouse operations within Dynamics 365 Business Central. Participants will gain the skills to manage inventory effectively, integrate Warehouse Insight for mobile task execution, and implement license plating strategies. This course is ideal for teams looking to optimize their ERP workflows through hands-on, practical learning.

This live, instructor-led training in Latvia (offered online or onsite) is tailored for business analysts seeking to enhance their marketing and sales processes using Microsoft Dynamics 365.

By the end of the program, learners will be able to:

• Utilize the distinct modules of Microsoft Dynamics 365 to control process flows.
• Incorporate the Power Platform into their Microsoft Dynamics 365 setup.
• Organize standard data models, such as records and segment charts.
• Automate key business processes via Microsoft Flow integration.

Delivered live by an instructor in Latvia (either online or onsite), this training is designed for beginner to intermediate-level professionals seeking to elevate their customer service operations with Dynamics 365 Customer Service.

By the end of the session, participants will be capable of:

• Understanding the primary features and functionalities of Dynamics 365 Customer Service.
• Setting up and configuring the D365 Customer Service environment.
• Managing customer interactions and cases with greater efficiency.
• Using analytics to enhance service delivery.
• Integrating Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led live training, delivered either online or onsite in Latvia, is designed for beginner to intermediate treasury and finance professionals looking to strengthen their expertise, refine report generation, and maximise the utility of Dynamics 365 in their financial operations.

By the end of this session, participants will be able to:

• Navigate and adapt the Dynamics 365 Finance and Operations interface to suit specific workflows.
• Efficiently produce and analyse comprehensive financial reports.
• Manage treasury functions effectively, covering areas such as cash flow and bank reconciliations.
• Enhance financial workflows to achieve superior operational efficiency.

This instructor-led, live training in Latvia (online or on-site) is tailored for beginners to intermediate-level users looking to achieve a comprehensive understanding of Dynamics 365 Sales and effectively utilize the platform to bolster their sales operations.

By the end of this course, participants will be equipped to:

• Comprehend the key features and functions of Dynamics 365 Sales.
• Configure and set up the D365 Sales environment.
• Administer customer relationships and sales processes through D365 Sales.
• Apply data and analytics to influence sales decisions.
• Connect Dynamics 365 Sales with other Microsoft tools.

This instructor-led, live training in Latvia (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This 35-hour course in Latvia empowers developers with the expertise to implement and extend Microsoft Dynamics 365 Finance and Operations Apps. Participants will learn to leverage Visual Studio, X++, and integration tools to design robust, scalable solutions that effectively address complex business requirements.

This live, instructor-led session in Latvia (online or on-site) is tailored for participants with beginner to intermediate proficiency who aim to apply the MS Dynamics 365 Sales Insights module for enhanced sales tactics and stronger client connections.

By the end of this session, participants will be capable of:

• Comprehending the functionalities and value propositions of the Sales Insights module.
• Deploying AI-based analytics to elevate sales outcomes.
• Adapting and configuring the module to suit distinct business objectives.
• Applying insights to refine lead scoring, monitor relationship health, and oversee pipeline activities.
• Linking Sales Insights with the broader Dynamics 365 ecosystem and third-party integrations.

This instructor-led session on Latvia offers a comprehensive functional perspective on Microsoft Dynamics 365 F&O for Finance and Supply Chain. It addresses core configuration, vendor administration, and inventory workflows, enabling advanced users to develop practical competencies for real-world ERP applications.

This instructor-led live training in Latvia focuses on the core principles and practical fundamentals of Dynamics 365 F&O. It empowers developers and support staff to develop essential skills for customizing ERP functionality, integrating systems, and maintaining solutions within a professional work setting.