Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led course Latvia focuses on warehouse operations within Dynamics 365 Business Central. Participants will acquire the skills to manage inventory effectively, integrate Warehouse Insight for mobile task execution, and implement license plating. This program is ideal for teams looking to enhance their ERP workflows through practical, hands-on experience.

This live, instructor-led training in Latvia (offered online or onsite) is tailored for business analysts seeking to enhance their marketing and sales processes using Microsoft Dynamics 365.

By the end of the program, learners will be able to:

• Utilize the distinct modules of Microsoft Dynamics 365 to control process flows.
• Incorporate the Power Platform into their Microsoft Dynamics 365 setup.
• Organize standard data models, such as records and segment charts.
• Automate key business processes via Microsoft Flow integration.

This instructor-led, live training in Latvia (delivered online or onsite) is designed for participants at beginner to intermediate levels who seek to optimize their customer service operations using Dynamics 365 Customer Service.

By the end of this session, participants will be equipped to:

• Understand the key features and capabilities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Handle customer interactions and case management with efficiency.
• Apply analytics to refine service delivery.
• Connect Dynamics 365 Customer Service with other Microsoft platforms.

This instructor-led live training, delivered either online or onsite in Latvia, is designed for beginner to intermediate treasury and finance professionals looking to strengthen their expertise, refine report generation, and maximise the utility of Dynamics 365 in their financial operations.

By the end of this session, participants will be able to:

• Navigate and adapt the Dynamics 365 Finance and Operations interface to suit specific workflows.
• Efficiently produce and analyse comprehensive financial reports.
• Manage treasury functions effectively, covering areas such as cash flow and bank reconciliations.
• Enhance financial workflows to achieve superior operational efficiency.

This instructor-led, live training in Latvia (online or on-site) is tailored for beginners to intermediate-level users looking to achieve a comprehensive understanding of Dynamics 365 Sales and effectively utilize the platform to bolster their sales operations.

By the end of this course, participants will be equipped to:

• Comprehend the key features and functions of Dynamics 365 Sales.
• Configure and set up the D365 Sales environment.
• Administer customer relationships and sales processes through D365 Sales.
• Apply data and analytics to influence sales decisions.
• Connect Dynamics 365 Sales with other Microsoft tools.

This instructor-led live training in Latvia (available online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the conclusion of this program, participants will be able to: connect and unify diverse data sources, create segments and measures, build and publish journeys, and effectively monitor and troubleshoot outcomes.

This live, instructor-led session in Latvia (online or on-site) is tailored for participants with beginner to intermediate proficiency who aim to apply the MS Dynamics 365 Sales Insights module for enhanced sales tactics and stronger client connections.

By the end of this session, participants will be capable of:

• Comprehending the functionalities and value propositions of the Sales Insights module.
• Deploying AI-based analytics to elevate sales outcomes.
• Adapting and configuring the module to suit distinct business objectives.
• Applying insights to refine lead scoring, monitor relationship health, and oversee pipeline activities.
• Linking Sales Insights with the broader Dynamics 365 ecosystem and third-party integrations.

This instructor-led live training in Latvia explores the core concepts and practical fundamentals of Dynamics 365 F&O, empowering developers and support personnel to develop practical skills for customizing ERP functions, system integration, and solution maintenance in a professional setting.