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 Duration 28 hours

Course Outline

Introduction to OpenText Exstream v16

  • Overview of Exstream v16 structural elements
  • Comprehending the multi-tenant architecture

OpenText Directory Services (OTDS)

  • Introduction to OTDS
  • Understanding core OTDS concepts

Exstream Tools v16

  • Exploring Control Center features and management options
  • Supervisor, control, and additional web applications
  • Application of Exstream tools

Exstream v16 Administration

  • Managing Exstream for optimal performance and security
  • Deployment strategies for Exstream v16 applications

Exstream Design Manager/Designer v16

  • Grasping the fundamentals of document design in Exstream
  • Creating and designing documents with Exstream Design Manager/Designer

Exstream Communications Builder/Communications Server v16

  • Constructing and managing communication workflows
  • Formulating communication strategies and deploying them in Exstream

Troubleshooting and Best Practices

  • Diagnosing and resolving common issues
  • Utilizing the portal for support and resource access

Advanced Topics

  • Understanding migration procedures
  • Creating new workflows
  • Adapting to Exstream v16 updates
  • Managing and generating templates after updates

Summary and Next Steps

Requirements

  • Fundamental understanding of Customer Communication Management (CCM) principles
  • Basic knowledge of IT infrastructure and database systems

Target Audience

  • Project managers
  • IT professionals

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