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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Landscape

  • Escrow-based order lifecycle and asset release mechanisms.
  • Risk exposure points: off-platform fiat settlements vs. on-platform crypto.
  • Consequences of fraud, including chargebacks and bank claims.

Exercise 1: Mapping Exposure — Teams trace the journey of a buy and sell order from initiation to release, identifying all points where off-platform payments break the link between identity and funds.

Regulatory Framework and Supervisory Expectations

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Roles of crypto supervisory authorities and exchange licensing.
  • Jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviations and mismatches in payer accounts.
  • Triangulation, third-party payers, and the reuse of payment proof.
  • Partial payments, altered figures, and visually similar amounts.

Case Study: Five Recurring Patterns — Participants analyze anonymized real-world dispute records, classifying them against five key typologies and identifying the specific control failure in each instance.

False Confirmations, Forged Receipts, and Account Takeovers

  • Orders incorrectly marked as paid despite no actual transfer.
  • Edited screenshots and falsified bank receipts.
  • Cross-phishing in order chats and credential theft.
  • Compromised accounts used to defraud other users.

Workshop: Phishing in Order Chats — Teams distinguish between genuine support messages and fraudulent ones, then draft the takedown and revalidation procedure for the affected account.

KYC for Individuals: Levels 1 and 2

  • Level 1 data collection and identity document verification.
  • Level 2 revalidation, including video selfie liveness checks and list screening.
  • Ensuring verified identity matches the payment instrument.

Lab: Onboarding Under Pressure — Participants conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that necessitate revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Review of corporate documents, representation powers, and signatories.
  • Mapping beneficial ownership chains and identifying control indicators.
  • Assessing legal person risk factors and conducting periodic reviews.

Identity Fraud and Document Forensics

  • Detection of forged, borrowed, and synthetic identities.
  • Countering liveness bypass, deepfake attempts, and injection attacks.
  • Triggers for revalidation following disputes or compromise claims.

Lab: Document Forensics — Participants examine tampered documents and screenshots for inconsistencies in font, layout, metadata, and account numbers.

AML Screening, Sanctions, and PEPs

  • List matching, setting tolerance levels, and managing false positives.
  • Identifying PEPs, adverse media analysis, and verifying source of wealth.
  • Enhanced due diligence and defining escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Evaluating customer, product, channel, geographic, and behavioral risk factors.
  • Assigning risk ratings, setting review triggers, and making treatment decisions.
  • Scaling due diligence efforts to match actual risk levels.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approval criteria: account age, KYC status, and transaction history.
  • Wallet attribution, identifying high-risk counterparties, and fund tracing.
  • Risk assessment of chargeback-prone gateways and payment methods.

Case Study: The Large Withdrawal — Participants review a withdrawal request with a complex funding history, decide whether to approve or escalate, and justify their decision based on monitoring criteria.

Evidence Standards for Payment Proof

  • Defining acceptable evidence: bank statements and uninterrupted recordings.
  • Performing authenticity checks on documents, captures, and metadata.
  • Documenting exactly what was verified and what was not.

Lab: Evidence or Artifact? — Teams categorize a set of submissions into acceptable evidence, insufficient evidence, and probable fabrication, specifying alternative requirements for the latter.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties provide seemingly valid evidence.
  • Managing interbank processing delays and implementing preventive holds.
  • Applying documented decision criteria for time-expired orders.

Workshop: Both Sides Are Right — Teams resolve a dispute where buyer and seller both hold apparent proof, defending their final outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts, and implementing suspensions.
  • Enforcing partial payment deadlines and returning funds to originating accounts.
  • Handling refunds to incorrect banks, including fees and resolution timelines.
  • Managing restricted balances and retaining new deposits.

Exercise: Drafting the Sanction — Participants compose the action, notice, and timeframe for three escalating cases, testing their drafts against playbook criteria.

Case Management, Documentation, and Escalation

  • Maintaining case files, internal notes, and evidence retention records.
  • Utilizing the escalation matrix and department head reviews.
  • Reporting suspicious activities and maintaining accurate records.

Capstone: End-to-End Fraud Case

  • Comprehensive review of orders, evidence assessment, and identity revalidation.
  • Executing escalations, deciding on sanctions, and resolving counterparty issues.
  • Drafting justification memos and conducting peer reviews.

Capstone: Full Case Run — Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Review of current practices and identification of protocol gaps.
  • Guidance on evidence standards and handling disputed cases.
  • Guidance on defining actions and sanctions criteria.

Requirements

  • Basic familiarity with fraud prevention concepts.
  • Fundamental understanding of KYC and customer onboarding procedures.
  • No technical or programming background is required.

Target Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administrative staff involved in documentation, reconciliation, and customer record-keeping.
  • Technical staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads responsible for escalation decisions.

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