Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- Escrow-based order lifecycle and asset release mechanisms.
- Risk exposure points: off-platform fiat settlements vs. on-platform crypto.
- Consequences of fraud, including chargebacks and bank claims.
Exercise 1: Mapping Exposure — Teams trace the journey of a buy and sell order from initiation to release, identifying all points where off-platform payments break the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Roles of crypto supervisory authorities and exchange licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatches in payer accounts.
- Triangulation, third-party payers, and the reuse of payment proof.
- Partial payments, altered figures, and visually similar amounts.
Case Study: Five Recurring Patterns — Participants analyze anonymized real-world dispute records, classifying them against five key typologies and identifying the specific control failure in each instance.
False Confirmations, Forged Receipts, and Account Takeovers
- Orders incorrectly marked as paid despite no actual transfer.
- Edited screenshots and falsified bank receipts.
- Cross-phishing in order chats and credential theft.
- Compromised accounts used to defraud other users.
Workshop: Phishing in Order Chats — Teams distinguish between genuine support messages and fraudulent ones, then draft the takedown and revalidation procedure for the affected account.
KYC for Individuals: Levels 1 and 2
- Level 1 data collection and identity document verification.
- Level 2 revalidation, including video selfie liveness checks and list screening.
- Ensuring verified identity matches the payment instrument.
Lab: Onboarding Under Pressure — Participants conduct Level 1 and Level 2 reviews on sample files, documenting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Review of corporate documents, representation powers, and signatories.
- Mapping beneficial ownership chains and identifying control indicators.
- Assessing legal person risk factors and conducting periodic reviews.
Identity Fraud and Document Forensics
- Detection of forged, borrowed, and synthetic identities.
- Countering liveness bypass, deepfake attempts, and injection attacks.
- Triggers for revalidation following disputes or compromise claims.
Lab: Document Forensics — Participants examine tampered documents and screenshots for inconsistencies in font, layout, metadata, and account numbers.
AML Screening, Sanctions, and PEPs
- List matching, setting tolerance levels, and managing false positives.
- Identifying PEPs, adverse media analysis, and verifying source of wealth.
- Enhanced due diligence and defining escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Evaluating customer, product, channel, geographic, and behavioral risk factors.
- Assigning risk ratings, setting review triggers, and making treatment decisions.
- Scaling due diligence efforts to match actual risk levels.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approval criteria: account age, KYC status, and transaction history.
- Wallet attribution, identifying high-risk counterparties, and fund tracing.
- Risk assessment of chargeback-prone gateways and payment methods.
Case Study: The Large Withdrawal — Participants review a withdrawal request with a complex funding history, decide whether to approve or escalate, and justify their decision based on monitoring criteria.
Evidence Standards for Payment Proof
- Defining acceptable evidence: bank statements and uninterrupted recordings.
- Performing authenticity checks on documents, captures, and metadata.
- Documenting exactly what was verified and what was not.
Lab: Evidence or Artifact? — Teams categorize a set of submissions into acceptable evidence, insufficient evidence, and probable fabrication, specifying alternative requirements for the latter.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties provide seemingly valid evidence.
- Managing interbank processing delays and implementing preventive holds.
- Applying documented decision criteria for time-expired orders.
Workshop: Both Sides Are Right — Teams resolve a dispute where buyer and seller both hold apparent proof, defending their final outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and implementing suspensions.
- Enforcing partial payment deadlines and returning funds to originating accounts.
- Handling refunds to incorrect banks, including fees and resolution timelines.
- Managing restricted balances and retaining new deposits.
Exercise: Drafting the Sanction — Participants compose the action, notice, and timeframe for three escalating cases, testing their drafts against playbook criteria.
Case Management, Documentation, and Escalation
- Maintaining case files, internal notes, and evidence retention records.
- Utilizing the escalation matrix and department head reviews.
- Reporting suspicious activities and maintaining accurate records.
Capstone: End-to-End Fraud Case
- Comprehensive review of orders, evidence assessment, and identity revalidation.
- Executing escalations, deciding on sanctions, and resolving counterparty issues.
- Drafting justification memos and conducting peer reviews.
Capstone: Full Case Run — Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and identification of protocol gaps.
- Guidance on evidence standards and handling disputed cases.
- Guidance on defining actions and sanctions criteria.
Requirements
- Basic familiarity with fraud prevention concepts.
- Fundamental understanding of KYC and customer onboarding procedures.
- No technical or programming background is required.
Target Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff involved in documentation, reconciliation, and customer record-keeping.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads responsible for escalation decisions.
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples