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 Duration 28 hours

Course Outline

Introduction to Windows 11

  • Key new features in Windows 11
  • Comparing editions and licensing models
  • System requirements and hardware compatibility

Installation and Upgrade Processes

  • Performing clean installations
  • Upgrading from earlier Windows versions
  • Automated deployment using Windows Deployment Services (WDS)

Configuration and Customization

  • Personalizing the user interface
  • Adjusting device-specific settings
  • Multilingual support options

User and Device Administration

  • Managing local and Microsoft accounts
  • Applying group and local policies
  • Administering users and groups

Application Oversight

  • Installing and managing software
  • Using Windows Store and AppLocker
  • Setting default applications and file associations

Network Setup

  • Configuring IP and DNS parameters
  • Setting up Wireless and VPN connections
  • Diagnosing connectivity issues

Storage Administration

  • Managing disk partitions and volumes
  • Implementing BitLocker and data protection
  • Using Storage Spaces and OneDrive

Security and Compliance Measures

  • Utilizing Windows Security and Defender Antivirus
  • Configuring firewall and security settings
  • Implementing Windows Hello and biometric authentication

Windows 11 Maintenance and Troubleshooting

  • Managing Windows Update and servicing channels
  • Using Event Viewer and performance monitoring tools
  • Addressing common troubleshooting scenarios

Conclusion and Future Directions

Requirements

  • Fundamental knowledge of network infrastructure and computer hardware
  • Practical experience with Windows operating systems
  • Knowledge of standard IT support procedures

Target Audience

  • IT specialists
  • System administrators
  • Desktop support engineers

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