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Duration 35 hours
Course Outline
Introduction to Windows 11
- Overview of available features and editions
- User interface enhancements and usability improvements
- Deployment strategies and upgrade pathways
Supporting Windows 11 Installation
- Installation prerequisites and deployment methods
- Upgrade considerations and clean installation procedures
- Driver compatibility management and updates
Troubleshooting Startup and Performance
- Addressing boot failures and utilizing recovery utilities
- Leveraging Safe Mode, System Restore, and Startup Repair
- Monitoring system performance and optimizing resources
Managing Devices and Drivers
- Utilizing Device Manager and managing driver updates
- Diagnosing and resolving hardware conflicts
- Configuring peripheral compatibility and settings
Application Support and Troubleshooting
- Application installation and lifecycle management
- Configuring compatibility settings and managing App Installer
- Applying standard techniques for application issue resolution
Networking and Connectivity
- Configuring and adjusting network parameters
- Troubleshooting Wi-Fi, Ethernet, and VPN connections
- Executing network diagnostics and reviewing logs
Managing Security and Updates
- Configuring Windows Security and antivirus settings
- Implementing firewall rules and advanced security configurations
- Managing Windows Update settings and resolving update issues
Managing User Profiles and Settings
- Handling user account types and profile administration
- Synchronizing preferences with Microsoft accounts
- Performing data backups and file restoration
System Maintenance and Recovery
- Executing system resets and exploring recovery options
- Utilizing recovery drives and installation media
- Implementing backup and restore strategies using File History and OneDrive
Summary and Next Steps
Requirements
- Practical experience with Windows client operating systems
- A solid grasp of fundamental networking principles
- Working knowledge of Active Directory and Microsoft 365 ecosystems
Target Audience
- Desktop support engineers
- Help desk technicians
- IT support specialists tasked with maintaining and troubleshooting Windows-based environments
Testimonials (2)
It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.
Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me
