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Duration 7 hours
Course Outline
Introduction to Creative Problem Solving
- Exploring the nature of creativity and creative thinking
- The impact of creativity on problem resolution, innovation, and decision-making
- Recognising obstacles to creative thought and strategies to overcome them
- The workflow of creative problem solving: from defining an issue to executing a solution
Defining and Framing the Problem
- Differentiating between symptoms and the underlying issue
- Crafting a clear and actionable problem statement
- Clarifying goals, limitations, and desired results
- Reframing issues to uncover new viewpoints
Gathering and Analyzing Information
- Identifying pertinent data and evidence
- Posing effective questions to grasp the problem's essence
- Investigating facts, assumptions, and fundamental causes
- Structuring information to facilitate creative analysis
Identifying Root Causes
- Going beyond surface-level symptoms to find underlying causes
- Utilising the 5 Whys Method
- Constructing a Fishbone (Ishikawa) Diagram
- Employing cause-and-effect analysis to organise complex issues
- Choosing the most significant causes for further examination
Generating Creative Solutions and Alternatives
- Methods for producing a broad range of ideas
- Applying divergent and convergent thinking
- Questioning assumptions and examining alternative angles
- Applying De Bono’s Six Thinking Hats
- Cultivating associations and unconventional resolutions
- Hands-on exercises based on actual business or organisational challenges
Evaluating and Selecting Solutions
- Setting standards for assessing ideas
- Objectively comparing different alternatives
- Evaluating feasibility, impact, risks, and resource requirements
- Employing Scatter Diagrams and other analytical tools as suitable
- Striking a balance between creative vision and practical business needs
Structured Problem Solving with the 8D Method
- Overview of the 8D problem-solving approach
- Defining the issue and assembling an efficient problem-solving team
- Determining and executing corrective measures
- Verifying outcomes and preventing future occurrences
- Applying the methodology to a practical case study
From Idea to Action
- Converting chosen solutions into executable plans
- Specifying responsibilities, resources, milestones, and timelines
- Recognising potential risks during implementation
- Tracking progress and measuring outcomes
Introduction to Design Thinking
- Comprehending the core principles of Design Thinking
- Empathising with users and understanding their requirements
- Defining the challenge from the user's viewpoint
- Ideation, prototyping, and testing solutions
- Utilising Design Thinking to address ambiguous and complex problems
Integrated Creative Problem-Solving Workshop
- Applying selected creative thinking and problem-solving techniques to a real-world challenge
- Integrating root-cause analysis, idea generation, evaluation, and action planning
- Working individually and/or in teams on problems provided by the trainer or client
- Presenting proposed solutions and receiving constructive feedback
Retrospective and Continuous Improvement
- Reviewing the problem-solving process and its results
- Identifying what was successful, what fell short, and areas for enhancement
- Developing an improvement plan
- Using the START / STOP / CONTINUE retrospective framework
- Identifying opportunities to integrate creative thinking into daily work
Workshop Summary
- Recap of key principles and techniques
- Personal action items
- Transferring learning to current tasks and projects
- Final discussion and Q&A
Requirements
No prior requirements
Target Audience
- Individuals seeking to deepen their understanding of creative thinking mechanisms and boost their effectiveness
Testimonials (3)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
