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 Duration 14 hours

Course Outline

1. Introduction to communication fundamentals

  • Communication processes and their stages
  • The significance of verbal and non-verbal communication
  • Techniques and tools for effective interaction.
  • Direct communication versus mediated communication: phone, email, and messaging apps

2. Principles of effective communication as a core element of efficient organizational interactions

  • Self-analysis of your own communication style
  • Identifying, correcting, and avoiding communication errors
  • Communication barriers
  • Stages of establishing interpersonal contact

3. Conducting effective conversations

  • Shaping your professional image as both a sender and receiver of messages
  • Assertively handling objections, criticism, and praise
  • Recognizing and overcoming communication barriers; active listening as a tool for effective communication; identifying and managing factors that disrupt listening and comprehension
  • The art of asking questions
  • Psychological mechanisms and techniques of influence

4. Intercultural aspects of communication

  • Basics of proxemics – distance in communication
  • Crafting messages in intercultural contexts
  • Self-expression versus intercultural perception
  • Culturally aware interpretation of messages
  • Cultural attitudes in daily communication and negotiations
  • Decision-making from a cultural perspective

5. Fundamental principles of intercultural communication

  • Contact-oriented cultures
  • Principle-oriented cultures
  • Partner-oriented and transactional cultures
  • Ceremonial and non-ceremonial cultures
  • Monochronic and polychronic cultures
  • Does 'A' always mean 'A'? – Unspoken assumptions and implicit expectations when interacting with representatives of different cultures

6. 'How to deal with a counterparty' – What to do, what to avoid, and common 'faux pas'

  • Western European cultures (Germany, France, Italy)
  • Cultures of former USSR states
  • American culture

7. Summary

Requirements

The course is of a general nature, and participation does not require specialized prior knowledge.

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