Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Latvia is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This live, instructor-led training (delivered online or on-site) targets team leaders and middle managers aiming to adopt AI safely and effectively by addressing the human factors critical to success: trust, accountability, decision-making habits, and psychological safety.

Upon completion of this training, participants will be capable of:

• Defining when to use AI and when to avoid it (establishing stop rules).
• Validating AI outputs using practical standards (identifying red flags and using secondary sources).
• Setting clear accountability frameworks and escalation triggers.
• Formulating team agreements and a 30-day adoption roadmap.

This live, instructor-led training, offered in Ottawa but also deliverable remotely, targets managers and leaders seeking to improve their ability to conduct difficult conversations with precision, confidence, and accountability.

Following this training, participants will be capable of:

• Designing high-impact discussions
• Constructively addressing tension and misalignment
• Enhancing team trust and sense of responsibility
• Maintaining clear leadership under pressure

Through this instructor-led training, you will discover how to delegate strategically, establish clear expectations, and nurture trust within your team. Specifically designed for mid-level managers, the course addresses common barriers to delegation, practical handoff methods, accountability structures, and essential trust-building practices.

This instructor-led, live training in Latvia (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

Tailored for business leaders seeking to implement Digital Transformation, this live, instructor-led training in Latvia can be delivered online or onsite.

By the end of the program, participants will be able to:

• Articulate the fundamental concepts of Digital Transformation
• Identify organizational sectors where digitization is most beneficial
• Develop a digitization strategy detailing essential changes in processes, technology, and training

This live, instructor-led training in Latvia (offered online or on-site) targets intermediate to advanced IT leaders, compliance officers, and digital transformation managers seeking to implement digital sovereignty initiatives through a structured roadmap approach.

Participants will finish the training with the ability to: assess their organization's digital sovereignty maturity, formulate a comprehensive strategy, build an actionable implementation roadmap, and establish robust governance frameworks.

This instructor-led live training in Latvia (online or onsite) is designed for intermediate-level IT professionals and business managers who aim to comprehend the potential of IoT and edge computing to enhance efficiency, enable real-time processing, and foster innovation across diverse industries.

Upon completing this training, participants will be able to:

• Understand the core principles of IoT and edge computing and their impact on digital transformation.
• Identify relevant use cases for IoT and edge computing in manufacturing, logistics, and energy.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions to support predictive maintenance and real-time decision-making.

This live, instructor-led training, available in Latvia (online or on-site), is designed for participants at the beginner to intermediate level. It aims to help them comprehend the core principles of ICF coaching, such as its competencies and ethical guidelines, while building practical skills in applying coaching techniques.

By the end of the course, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

This instructor-led, live training conducted in Latvia (available online or onsite) is intended for organizational leaders aiming to learn how to propel change within their companies by adopting effective change leadership strategies.

Upon completing this training, participants will be equipped to:

• Comprehend the impact of change leadership on individuals, teams, and the broader organization.
• Implement planning methodologies to enhance organizational change efforts.
• Successfully drive organizational transformation through effective change leadership.

This instructor-led, live training in Latvia (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This live, instructor-led session in Latvia (online or on-site) is designed for entry-level digital professionals looking to develop comprehensive insights and practical capabilities in responsible digital practices.

By the end of the training, participants will be able to:

• Assess the environmental, social, and societal implications of digital technology.
• Adopt best practices for reducing digital footprints in work and personal life.
• Master eco-design concepts for sustainable digital services.
• Apply responsible digital principles within their professional activities.

This live, instructor-led training in Latvia (delivered online or onsite), suitable for beginner to advanced professionals, addresses the challenge of converting passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In intricate business landscapes, project success seldom relies on technical execution alone; it critically depends on the support of the people involved. The central difficulty in Stakeholder Management lies in navigating the "web of influence"—recognizing that different parties hold competing priorities, varying degrees of power, and subjective definitions of success. Lacking proactive management, projects frequently encounter "hidden blockers," abrupt changes in support, or communication failures. 

By the conclusion of this training, participants will be able to:

• Identify stakeholders,
• Assess their influence and expectations,
• Determine appropriate communication strategies,
• Manage conflicts of interest,
• Establish long-term relationships.