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Duration 7 hours
Course Outline
Introduction
- Reasons why difficult conversations are often avoided
- The impact of misalignment and unresolved tension
- Distinguishing between conversation and confrontation
- The leadership mindset necessary for frank communication
- Grasping the concept of psychological safety
Deconstructing a Difficult Conversation
- Typical patterns of communication breakdown
- Emotional triggers and reactive behaviors
- Power dynamics and clarity of roles
- The distinction between intent and effect
Framing the Discussion
- Identifying the true purpose of the conversation
- Developing a framework for the discussion
- Starting with impact and establishing context
- Articulating expectations explicitly
- Transitioning from identifying problems to reaching consensus
Handling Emotions and Pushback
- Identifying signs of defensiveness
- Responding effectively without escalation
- Maintaining composure under pressure
- Strategies for de-escalation
- Restoring trust when discussions go off track
Accountability and Execution
- Setting specific behavioral standards
- Assigning ownership and establishing timelines
- Recording agreements and commitments
- Following up effectively without excessive monitoring
Practical Workshop
- Role-playing simulations
- Peer-based feedback sessions
- Live coaching debriefs
- Application to actual workplace scenarios
Wrap-up and Future Actions
- Key pitfalls to avoid
- Developing a personal action plan
- Integrating open dialogue into leadership routines
Requirements
- Familiarity with fundamental leadership concepts
- Practical experience in managing or leading teams
- Previous involvement in team meetings or performance reviews
Intended Audience
- Managers and team leaders
- HR and People & Culture specialists
- Executive leadership and senior management
- Project and program managers
- Individuals tasked with leading discussions that impact performance or strategic direction
Testimonials (1)
Tips such as, asking my team What else can I say to you so you are successful. Be a better leader by learning to trust the team and hold them accountable.