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 Duration 7 hours

Course Outline

Introduction

  • Reasons why difficult conversations are often avoided
  • The impact of misalignment and unresolved tension
  • Distinguishing between conversation and confrontation
  • The leadership mindset necessary for frank communication
  • Grasping the concept of psychological safety

Deconstructing a Difficult Conversation

  • Typical patterns of communication breakdown
  • Emotional triggers and reactive behaviors
  • Power dynamics and clarity of roles
  • The distinction between intent and effect

Framing the Discussion

  • Identifying the true purpose of the conversation
  • Developing a framework for the discussion
  • Starting with impact and establishing context
  • Articulating expectations explicitly
  • Transitioning from identifying problems to reaching consensus

Handling Emotions and Pushback

  • Identifying signs of defensiveness
  • Responding effectively without escalation
  • Maintaining composure under pressure
  • Strategies for de-escalation
  • Restoring trust when discussions go off track

Accountability and Execution

  • Setting specific behavioral standards
  • Assigning ownership and establishing timelines
  • Recording agreements and commitments
  • Following up effectively without excessive monitoring

Practical Workshop

  • Role-playing simulations
  • Peer-based feedback sessions
  • Live coaching debriefs
  • Application to actual workplace scenarios

Wrap-up and Future Actions

  • Key pitfalls to avoid
  • Developing a personal action plan
  • Integrating open dialogue into leadership routines

Requirements

  • Familiarity with fundamental leadership concepts
  • Practical experience in managing or leading teams
  • Previous involvement in team meetings or performance reviews

Intended Audience

  • Managers and team leaders 
  • HR and People & Culture specialists
  • Executive leadership and senior management
  • Project and program managers
  • Individuals tasked with leading discussions that impact performance or strategic direction

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