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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) within service environments

2. Lean for Managing Requirements and Projects (4 hours)

  • Capturing the VOC (Voice of the Customer)
  • Applying prioritization techniques such as MoSCoW, WSJF, and the Effort-Impact Matrix
  • Employing A3 Project Thinking (structure and practical use)
  • A comparative overview of Lean, Agile, and Six Sigma

3. Lean Kanban (4 hours)

  • Essentials and components of the Kanban system
  • Effective board management
  • Implementing Pull and Work In Progress (WIP) limits
  • Monitoring flow through Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • Utilizing VSM (Value Stream Mapping)
  • Recognizing waste in banking processes
  • Applying KAIKAKU

5. Other Lean Tools (2 hours)

  • Conducting GEMBA
  • Driving KAIZEN
  • Root cause analysis via Ishikawa diagrams and the 5 Whys
  • Implementing POKA-YOKE

Summary and Next Steps

Requirements

  • Foundation in basic project management concepts
  • Practical experience with process workflows in business or banking settings
  • Working knowledge of Agile or Lean principles

Audience

  • Process managers and business analysts
  • Project managers within banking and financial services
  • Professionals focused on requirements definition and process optimization

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