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 Duration 16 hours (2 days)

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Overview of Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Forms of waste (muda) in service industries

2. Lean for Managing Requirements and Projects (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Project Thinking (framework and application)
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Basics and components of the Kanban system
  • Board management strategies
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste in banking operations
  • KAIKAKU (Radical Transformation)

5. Additional Lean Tools (2 hours)

  • GEMBA (The Actual Place)
  • KAIZEN (Continuous Improvement)
  • Root cause analysis: Ishikawa Diagrams and 5 Whys
  • POKA-YOKE (Error-proofing)

Summary and Future Directions

Requirements

  • Foundational knowledge of basic project management concepts
  • Experience with process workflows in business or banking settings
  • Familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers in banking and financial services
  • Professionals engaged in requirements gathering and process improvement

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