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Duration 16 hours (2 days)
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Overview of Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Forms of waste (muda) in service industries
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Project Thinking (framework and application)
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Basics and components of the Kanban system
- Board management strategies
- Pull mechanisms and Work In Progress (WIP) limits
- Flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Identifying waste in banking operations
- KAIKAKU (Radical Transformation)
5. Additional Lean Tools (2 hours)
- GEMBA (The Actual Place)
- KAIZEN (Continuous Improvement)
- Root cause analysis: Ishikawa Diagrams and 5 Whys
- POKA-YOKE (Error-proofing)
Summary and Future Directions
Requirements
- Foundational knowledge of basic project management concepts
- Experience with process workflows in business or banking settings
- Familiarity with Agile or Lean principles
Target Audience
- Process managers and analysts
- Project managers in banking and financial services
- Professionals engaged in requirements gathering and process improvement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.