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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) within service environments
2. Lean for Managing Requirements and Projects (4 hours)
- Capturing the VOC (Voice of the Customer)
- Applying prioritization techniques such as MoSCoW, WSJF, and the Effort-Impact Matrix
- Employing A3 Project Thinking (structure and practical use)
- A comparative overview of Lean, Agile, and Six Sigma
3. Lean Kanban (4 hours)
- Essentials and components of the Kanban system
- Effective board management
- Implementing Pull and Work In Progress (WIP) limits
- Monitoring flow through Lead Time, Cycle Time, and Takt Time
4. Lean in Processes (4 hours)
- Utilizing VSM (Value Stream Mapping)
- Recognizing waste in banking processes
- Applying KAIKAKU
5. Other Lean Tools (2 hours)
- Conducting GEMBA
- Driving KAIZEN
- Root cause analysis via Ishikawa diagrams and the 5 Whys
- Implementing POKA-YOKE
Summary and Next Steps
Requirements
- Foundation in basic project management concepts
- Practical experience with process workflows in business or banking settings
- Working knowledge of Agile or Lean principles
Audience
- Process managers and business analysts
- Project managers within banking and financial services
- Professionals focused on requirements definition and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly