Course Outline
Communication and Collaboration
- Communication – What is communication style and why is it important in effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – Tools and techniques
The Modern “Boss” – Models of Team Collaboration and Self-Organization
- If people “want to want,” the whole team has a chance to perform well
- “Wanting” to make independent decisions
- Aiming for the same goal
- Ensuring people want one thing but are capable of another
- Supporting effective team self-organization as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and noise,
- Feedback
- Tools and techniques for effective communication.
Roles and Communication Styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and styles,
- Colors in communication – the foundation for effective collaboration
Conflicts
- Issues and conflicts – characteristics and potential causes,
- “The Conflict Spiral,”
- Effective problem and conflict resolution
Communication with the External Environment
- The communication process,
- Communication planning,
- Information management,
- External communication,
- Partnership and Collaboration in the Organization – SRMM® Model
- Model Maturity Levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated Collaboration (Integrated)
- Predictability and Forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping Interactions with Partners
- Improvement Plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits and awareness, a mini-lecture on techniques (knowledge), and the practice of new tactics and methods (skills). At the end of each session, participants receive supporting materials related to the content covered. The practical material is supplemented by mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms experienced during in-class activities.
Testimonials (3)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
