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 Duration 14 hours

Course Outline

Introduction to Management

Leadership Skills in Modern Management

Leading a Team

  • Management styles
  • Selecting effective management styles based on team development phases
  • Visualizing the ideal manager and analyzing personal leadership styles
  • Evaluating personal strengths and weaknesses as a team leader to identify development potential
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Communication in Organizations

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Handling difficult situations during interactions
  • Communication networks
  • Information flow models and optimization

Conflict Resolution Techniques in Teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral approaches to managing disputes and appropriate conduct
  • Utilizing assertiveness and conflict for team development
  • Strategies for conflict situations
  • Conflict management
  • Core methods of conflict resolution
  • Managing emotions during conflicts
  • Overcoming communication barriers in conflict resolution (verbal and non-verbal)

Team Motivation and Management

  • Understanding motivation
  • Factors that drive people within organizations
  • Types of motivation
  • Principles of financial incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and performance evaluation
  • The role of language in motivation

Effective Time Management

  • The time management matrix
  • Controlling personal time and eliminating time-wasters
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Concepts and practical applications
  • Individual participant exercises
  • In-depth feedback sessions

Course Summary

Requirements

This course is of a general nature, and participation does not require specialized prior knowledge.

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