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 Duration 7 hours

Course Outline

Introduction

  • The impact of communication on organizational success
  • The development of modern organizational teams
  • An introduction to emotional intelligence

Communication

  • Pinpointing areas for communicative improvement
  • Strategies for enhancing communication effectiveness
  • Maintaining objectivity and avoiding personal bias
  • Expressing authentic intent and meaning
  • The influence of emotions in dialogue
  • The critical role of empathy

Teamwork

  • Contrasting efficient and inefficient team dynamics
  • Defining shared objectives
  • Recognizing individual requirements
  • Establishing goals and monitoring outcomes
  • Generating synergy

Managing a Team

  • The pivotal role of leadership
  • Embracing accountability and problem ownership
  • Leading through personal example
  • Conducting concise, engaging, and effective meetings
  • Evaluating progress metrics
  • Nurturing future leadership talent

Emotional Intelligence

  • Defining emotional intelligence
  • Assessing emotional intelligence levels
  • Leveraging emotions to improve interpersonal connections
  • Recognizing diverse personality types within the team
  • Developing emotional intelligence through specific tools and techniques

Summary and Conclusion

Requirements

  • Practical experience in team-based work environments

Audience

  • Team leaders and members
  • Managers

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