Course Outline
Leadership Versus Management
- Examining the commonalities and distinctions between leading and managing; defining the attributes of a great leader;
- Identifying the qualities of a great manager
- Various Management Approaches
- Organizational Environment
- Aligning Management Styles with the Organizational Environment
Building a High-Performing Team
- Defining what constitutes a team
- The progression of Team Evolution
- Methods for managers to influence the stages of Team Evolution
Performance Oversight
- Establishing Objectives
- Monitoring Individual Performance
- Coaching to Enhance Output
- The Art of Delegation
- Utilizing Feedback as a Performance Management Mechanism
Effective Implementation of Change
- Analyzing why change initiatives succeed or fail
- The nine fundamental principles of change
- Emotional responses to organizational change
- Navigating resistance to change and understanding its potential benefits
Negotiation for Optimal Outcomes
- Communication Techniques in Negotiation
- The significance of Effective Presentations
- Varieties of Negotiation Tactics
- Comparative analysis of strategies
- Establishing Rapport
- The three-stage Negotiation Process
Managing Conflict
- Root causes of conflict
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The Stages of Conflict Resolution
- Analyzing the nature of the conflict
- Understanding one's own and the counterpart's position in the dispute
- Resolving the issue
- Kilmann’s Five Conflict-Handling Styles and their practical application
- Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.