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 Duration 7 hours

Course Outline

Leadership Versus Management

  • Examining the commonalities and distinctions between leading and managing; defining the attributes of a great leader;
  • Identifying the qualities of a great manager
  • Various Management Approaches
  • Organizational Environment
  • Aligning Management Styles with the Organizational Environment

Building a High-Performing Team

  • Defining what constitutes a team
  • The progression of Team Evolution
  • Methods for managers to influence the stages of Team Evolution

Performance Oversight

  • Establishing Objectives
  • Monitoring Individual Performance
  • Coaching to Enhance Output
  • The Art of Delegation
  • Utilizing Feedback as a Performance Management Mechanism

Effective Implementation of Change

  • Analyzing why change initiatives succeed or fail
  • The nine fundamental principles of change
  • Emotional responses to organizational change
  • Navigating resistance to change and understanding its potential benefits

Negotiation for Optimal Outcomes

  • Communication Techniques in Negotiation
  • The significance of Effective Presentations
  • Varieties of Negotiation Tactics
  • Comparative analysis of strategies
  • Establishing Rapport
  • The three-stage Negotiation Process

Managing Conflict

  • Root causes of conflict
  • The Stages of Conflict Resolution
    • Analyzing the nature of the conflict
    • Understanding one's own and the counterpart's position in the dispute
    • Resolving the issue
  • Kilmann’s Five Conflict-Handling Styles and their practical application
  • Bridging the Gap between parties

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