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 Duration 14 hours

Course Outline

Introduction to Communication

  • The communication process and its stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Key Element in Organizational Interactions

  • Self-analysis of personal communication style
  • Common communication errors
  • Identifying communication barriers
  • Stages of interpersonal contact development
  • Differences between direct and telephone communication

Communication in Organizations

  • Network communication within the organization
  • Information flow models and their optimization
  • Tasks and internal communication tools

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional contacts among staff
  • Active listening as a tool for effective communication
  • Distractions that affect hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Steps to Build a Team and Their Impact on Cooperation

  • Stages of team development: operational principles and potential hazards at each stage
  • Approaches to working through each stage
  • Identification of team roles

Conflict and Competition in Groups as Major Threats to Cooperation

  • Sources and types of conflicts
  • Strategies for managing conflict
  • Competition within the team: benefits and drawbacks

Sources and Types of Conflicts

Maintaining Harmony and Positive Relations: The Concept of Assertive Behavior

  • The concept of assertiveness
  • Understanding personal rights
  • Determining when to be assertive
  • Types of behavior: aggressive, submissive, and assertive
  • Constructing 'I' messages as a foundation for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying 'no' and identifying internal barriers
  • Self-assertive attitudes and behaviors

Mutual Respect and Decision-Making: Agreements and Refusals

  • The ability to deny and refuse requests
  • The ability to argue and debate effectively
  • Recognizing manipulation
  • Accepting negative and positive responses to criticism
  • Providing constructive feedback

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