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Duration 14 hours
Course Outline
Introduction to Communication
- The communication process and its stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Key Element in Organizational Interactions
- Self-analysis of personal communication style
- Common communication errors
- Identifying communication barriers
- Stages of interpersonal contact development
- Differences between direct and telephone communication
Communication in Organizations
- Network communication within the organization
- Information flow models and their optimization
- Tasks and internal communication tools
Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional contacts among staff
- Active listening as a tool for effective communication
- Distractions that affect hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Steps to Build a Team and Their Impact on Cooperation
- Stages of team development: operational principles and potential hazards at each stage
- Approaches to working through each stage
- Identification of team roles
Conflict and Competition in Groups as Major Threats to Cooperation
- Sources and types of conflicts
- Strategies for managing conflict
- Competition within the team: benefits and drawbacks
Sources and Types of Conflicts
Maintaining Harmony and Positive Relations: The Concept of Assertive Behavior
- The concept of assertiveness
- Understanding personal rights
- Determining when to be assertive
- Types of behavior: aggressive, submissive, and assertive
- Constructing 'I' messages as a foundation for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying 'no' and identifying internal barriers
- Self-assertive attitudes and behaviors
Mutual Respect and Decision-Making: Agreements and Refusals
- The ability to deny and refuse requests
- The ability to argue and debate effectively
- Recognizing manipulation
- Accepting negative and positive responses to criticism
- Providing constructive feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality