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Duration 7 hours
Course Outline
Introduction & Foundation
- Welcome, icebreaker, and agenda overview.
- The impact of communication on organizational success.
- An introduction to Emotional Intelligence.
Core Communication Skills
- Interactive workshop: identifying areas for improvement.
- Strategies for enhancing communication.
- Maintaining objectivity (avoiding personalization of feedback).
- The art of articulation: expressing your true intent clearly.
- The role of emotions and the value of empathy.
Public Speaking Part 1: Overcoming Fear & Building Structure
- Fear of Public Speaking: Exploring the root causes of anxiety.
- Group discussion and sharing sessions.
- Methods for managing nerves and building confidence.
- Presentation Skills: Designing a persuasive presentation (Opening, Body, Close).
Public Speaking Part 2: Delivery & Engagement
- Presentation Skills (continued):
- Engaging the audience (storytelling and interaction).
- Mastering delivery (body language and vocal variety).
- Managing Q&A sessions with poise.
Activity: Short, impromptu speaking practice in small groups.
Emotional Intelligence in Practice
- In-depth exploration: Defining Emotional Intelligence.
- Assessing Emotional Intelligence (Self-evaluation).
- Understanding and utilizing emotions to improve connections.
- Recognizing personality types within your team or audience.
- Tools and techniques for developing Emotional Intelligence.
Summary & Conclusion
- Review of key takeaways.
- Creating a personal action plan.
- Final Q&A and closing remarks.
Requirements
Audience
- Individuals seeking to enhance their communication capabilities.
Testimonials (2)
interaction and discussion with each other in different groups, together with some games.
- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills
The level of engagement and passion.
