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 Duration 7 hours

Course Outline

Foundations of Feedforward

  • Distinguishing between feedback and feedforward: critical differences
  • The effectiveness of feedforward: concentrating on strengths and future potential
  • Evidence and business rationale for forward-looking coaching

Core Concepts and Methodologies

  • Providing brief, specific, and future-directed advice
  • Employing positive phrasing and steering clear of judgmental language
  • Utilizing open-ended questions and active listening to drive constructive exchange

Applying Feedforward in Practice

  • A structured feedforward framework: ask, advise, commit
  • Simulated one-on-one feedforward interactions
  • Peer coaching and iterative practice cycles

Tailoring Feedforward to Various Settings

  • Team meetings and stand-ups: delivering concise, actionable insights
  • Feedforward techniques for remote and asynchronous environments
  • Cross-cultural nuances and fostering psychological safety

Navigating Challenging Discussions

  • Integrating feedforward with corrective feedback when necessary
  • Tactics for de-escalation and reframing issues for positive results
  • Defining limits and ensuring follow-up accountability

Sustaining Feedforward Within Your Team

  • Creating simple routines and rituals to maintain momentum
  • Assessing impact: qualitative feedback and basic quantitative metrics
  • Developing an action plan: outlining your team's feedforward implementation strategy

Addressing Challenges

  • Identifying common barriers and strategies to overcome resistance
  • Recognizing when feedforward is not sufficient and alternative solutions
  • Coaching resources and pathways for escalation

Wrap-up and Future Actions

Requirements

  • Fundamental knowledge of team leadership and communication dynamics
  • Practical experience leading or coordinating small teams is advantageous
  • A commitment to engaging in role-plays and peer coaching exercises

Target Audience

  • Team leaders
  • Managers
  • Supervisors
  • HR specialists

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