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Duration 7 hours
Course Outline
Foundations of Feedforward
- Distinguishing between feedback and feedforward: critical differences
- The effectiveness of feedforward: concentrating on strengths and future potential
- Evidence and business rationale for forward-looking coaching
Core Concepts and Methodologies
- Providing brief, specific, and future-directed advice
- Employing positive phrasing and steering clear of judgmental language
- Utilizing open-ended questions and active listening to drive constructive exchange
Applying Feedforward in Practice
- A structured feedforward framework: ask, advise, commit
- Simulated one-on-one feedforward interactions
- Peer coaching and iterative practice cycles
Tailoring Feedforward to Various Settings
- Team meetings and stand-ups: delivering concise, actionable insights
- Feedforward techniques for remote and asynchronous environments
- Cross-cultural nuances and fostering psychological safety
Navigating Challenging Discussions
- Integrating feedforward with corrective feedback when necessary
- Tactics for de-escalation and reframing issues for positive results
- Defining limits and ensuring follow-up accountability
Sustaining Feedforward Within Your Team
- Creating simple routines and rituals to maintain momentum
- Assessing impact: qualitative feedback and basic quantitative metrics
- Developing an action plan: outlining your team's feedforward implementation strategy
Addressing Challenges
- Identifying common barriers and strategies to overcome resistance
- Recognizing when feedforward is not sufficient and alternative solutions
- Coaching resources and pathways for escalation
Wrap-up and Future Actions
Requirements
- Fundamental knowledge of team leadership and communication dynamics
- Practical experience leading or coordinating small teams is advantageous
- A commitment to engaging in role-plays and peer coaching exercises
Target Audience
- Team leaders
- Managers
- Supervisors
- HR specialists
Testimonials (2)
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