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 Duration 14 hours

Course Outline

Self-Insight and Understanding Others

  • Exploring the drivers behind our behavioural patterns
  • Distinguishing between acceptable behaviours required by business roles and those that are not
  • The role of feedback in shaping how others perceive and interact with us

Effective Communication

  • Analyzing our communication methods with others
  • Assessing the pros and cons of different communication media
  • Defining and achieving effective communication
  • Applying individual thinking and learning styles to daily professional tasks

Emotional Intelligence

  • Understanding emotions and their impact
  • The significance of Emotional Intelligence (EQ) compared to traditional IQ
  • Key components of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding the reasons behind our reactions to colleagues and customers
  • Techniques for building rapport with professional contacts
  • The benefits of genuine rapport in interpersonal relationships

Stakeholder Management

  • Strategies for satisfying stakeholder needs
  • Analyzing internal and external stakeholders

Navigating Change

  • The nine core principles of change
  • Emotional responses to organizational change
  • Resistance to change and its potential benefits

Requirements

Target Audience

Designed for staff members who require a comprehensive understanding of communication and influence dynamics, specifically regarding:

  • Colleagues
  • Line managers
  • Internal and external customers and stakeholders

Number of participants


Price per participant

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