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Duration 14 hours
Course Outline
Self-Insight and Understanding Others
- Exploring the drivers behind our behavioural patterns
- Distinguishing between acceptable behaviours required by business roles and those that are not
- The role of feedback in shaping how others perceive and interact with us
Effective Communication
- Analyzing our communication methods with others
- Assessing the pros and cons of different communication media
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- Understanding emotions and their impact
- The significance of Emotional Intelligence (EQ) compared to traditional IQ
- Key components of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the reasons behind our reactions to colleagues and customers
- Techniques for building rapport with professional contacts
- The benefits of genuine rapport in interpersonal relationships
Stakeholder Management
- Strategies for satisfying stakeholder needs
- Analyzing internal and external stakeholders
Navigating Change
- The nine core principles of change
- Emotional responses to organizational change
- Resistance to change and its potential benefits
Requirements
Target Audience
Designed for staff members who require a comprehensive understanding of communication and influence dynamics, specifically regarding:
- Colleagues
- Line managers
- Internal and external customers and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.