Course Outline
Day 1
INTRODUCTION
- Background overview
- Defining roles
- The importance of soft skills
- Perception, numerical literacy, and human behavior
- Financials, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The objectives and goals of communication
- Educating the audience
- Providing information
- Persuading stakeholders
- Key takeaways
2. UNDERSTANDING YOUR AUDIENCE
- Identifying your target audience
- Understanding worldviews, perspectives, and mental models
- Managing jargon and diverse audiences
- Cultural and geographic contexts
- Abstraction levels and complexity
3. COMMUNICATION METHODS AND TOOLS
- Essential tools
- Concise text writing and summarization
- The principle of the rule of three
- Using examples and analogies effectively
4. STORYTELLING
- The universal nature of stories and their cognitive appeal
- Applying storytelling in professional settings
- Techniques for effective narrative delivery
- The role of non-verbal communication
- The enduring impact of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Citing reliable sources
- Visualizing data and information
6. INTERPRETING DATA
- Avoiding confirmation bias
- Clarifying communication intent
- Understanding communication status
7. FEEDBACK
- Key feedback frameworks
- Situation, Behavior, Impact (SBI) model
- The Sandwich feedback approach
- The Pendleton feedback model
- Situation, Task, Action, Result (STAR) feedback model
- SAID feedback model
- Strategies for receiving constructive feedback
- Practicing active listening
- Techniques for delivering effective feedback
- Providing constructive criticism
- Summary of feedback principles
Day 3
8. COLLABORATION
- The value of collaboration
- Defining collaborative work
- Fostering a culture of collaboration
- Key insights on teamwork
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tools
10. ASSESSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Mastering conciseness
- Developing assertiveness
- Basic assertion techniques
- Empathic assertion strategies
- Consequence-based assertion
- Handling discrepancies
- Using repetition effectively
- Applying the fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Building self-awareness
- Practicing self-management
- Enhancing social awareness
- Managing relationships effectively
12. PERSONAL BRANDING
- Transparency and intent in professional presence
- Building a strong personal brand
- Step 1: Define your aspirations
- Step 2: Align your goals
- Step 3: Identify your audience and purpose
- Step 4: Engage actively
- Key characteristics of a professional brand
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- Cultivating a 'can-do' mindset and confidence
- Sustaining a positive outlook
- Refining positivity for professional impact
- Final thoughts on attitude
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
No specific prerequisites are required for participants; however, prior professional experience in any field is recommended.
Target Audience
This course is typically attended by professionals with several years of experience. However, the content is universally applicable and relevant across most disciplines. It is particularly beneficial for specialists who need to explain complex or niche concepts to general audiences.
Testimonials (2)
The difference between strategy and plan
Berat Rahmani - Wallee Group AG
Course - Leadership and Team Management for Managers
We have to have the right strategies to communicate better and this training has given us that.
