Course Outline
Level: Intermediate to Advanced
Approach: 80% practical application / 20% instructional guidance
Software/Tools: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / preferred BA applications
1. Re-evaluating Roles: Business Analysis in Agile & Product Environments
- Examine Business Analysis as a value-adding role extending beyond simple requirements documentation
- Exercise: Team Mapping — determine your standing within the product/team lifecycle, identify key customers/users, and detect alignments or obstacles
- Deliverable: A personalized “Business Analysis Position Map”
2. Data-Informed Decision Making Using BA Methods
- Practice analyzing complex, unprocessed user research insights
- Practical application: Constructing hypothesis statements regarding problems or opportunities
- Methods covered include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrices, and Hypothesis Formulation
3. Process Optimization Simulation
- Collaborative mini-project involving the redesign of a customer process based on real-world scenarios
- Tools utilized: SIPOC (Suppliers, Inputs, Process, Outputs, Customers), User Story Mapping
- Teams share “before and after” visualizations for peer review and refinement
4. Advanced Elicitation Strategies in Complex Contexts
- Refine skills in crafting user stories and acceptance criteria, mapping intricate stakeholder networks, prioritizing conflicting needs, and applying roadmap techniques (Now/Next/Later)
- Role-play exercise: Extracting detailed user stories from story maps
5. Converting Strategy to Execution: OKRs & Further
- Scenario-driven team sprint centered on the goal of “accelerating innovation”
- Teams define the Objective, three Key Results, and a Business Analysis action plan
- Presentations followed by constructive peer feedback
6. Summary & Template Resource Pack
- Distribution of a comprehensive BA resource kit featuring templates for stakeholder mapping, story mapping, prioritization, and more
- Facilitated discussion on key insights and lessons learned by participants
Requirements
Prerequisites:
- Foundational knowledge of business analysis principles and industry terminology
- Experience with user stories and basic stakeholder interaction
- Proficiency with digital collaboration platforms such as Miro, Jamboard, Excel, or comparable tools
- A analytical approach with a keen interest in enhancing problem-solving and decision-making capabilities
Target Audience:
- Business Analysts
- Product Owners/Managers
- User Researchers
Testimonials (2)
the practical part
Daniela Mirevska
Course - Business Process Modelling in BPMN 2.0
The trainer shared his knowledge and led great atmosphere.
