Course Outline
Introduction to AI in the Administrative Environment
- Defining AI and its relevance to administrative roles.
- An overview of the capabilities of ChatGPT, Copilot, and Gemini.
- Addressing privacy and security protocols when utilizing AI tools.
AI-Driven Content Creation and Refinement
- Drafting and polishing professional correspondence.
- Condensing meeting notes and extensive documents into clear summaries.
- Accelerating the creation of reports, proposals, and internal memos.
AI-Assisted Scheduling and Task Coordination
- Utilizing AI to optimize calendar management and meeting coordination.
- Creating meeting agendas and follow-up communications.
- Establishing reminders and to-do lists via Copilot or Gemini integrations.
Prompt Engineering and Effective AI Interaction
- Techniques for writing high-quality prompts to achieve optimal outcomes.
- Modifying tone, style, and formatting to suit different contexts.
- Refining and correcting AI-generated outputs through iterative feedback.
Multilingual Capabilities and Accessibility
- Using AI tools for text translation services.
- Crafting inclusive and accessible communication materials.
- Adapting language to support diverse audiences.
Public Sector Applications
- Case studies of AI-enhanced workflows within government agencies.
- Understanding policies and guidelines for AI usage in public administration.
- Strategies for keeping current with evolving tool functionalities.
Course Wrap-Up and Future Steps
Requirements
- Fundamental digital literacy and proficiency with standard office applications (such as Microsoft Word, Excel, and email clients)
- Familiarity with operating web-based applications
- No existing knowledge of artificial intelligence tools is necessary
Target Audience
- Clerical personnel
- Administrative specialists
- Public sector operations staff
Testimonials (7)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
i liked the clear explanations and the examples used during the training was useful and also relatable.
SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Learning more about how to use AI responsibly
Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
I like that I obtained more knowledge with regards to AI that I never had .
ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Merging different data to give you one document.
Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Knowledge of AI
Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Training and examples
