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Duration 7 hours
Course Outline
Understanding Artificial Intelligence (AI)
- Defining AI: History and evolution.
- The mechanics of AI: Data, algorithms, and learning models.
- Categories of AI (narrow vs general, generative AI, machine learning).
AI in Daily Life and Business
- Instances of AI already present in our everyday routines.
- Business sectors significantly impacted by AI.
- Debunking myths and highlighting facts about AI in the workplace.
AI Applications Across Departments
- Sales and Customer Service: Lead qualification, chatbots, and sales forecasting.
- Marketing: Content creation, campaign analytics, and trend analysis.
- Finance: Invoice automation, fraud detection, and financial forecasting.
- HR: Recruitment screening and insights into employee engagement.
- Administration and Operations: Document management and task automation.
Getting Started with AI Tools
- An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms.
- Leveraging AI to draft emails, reports, and presentations.
- AI utilities for scheduling, summarization, and translation.
Practical Application: AI in Action
- Composing and refining text using AI.
- Generating reports and analyzing basic datasets.
- Streamlining routine administrative tasks through automation.
Challenges and Ethical Implications
- AI limitations: Bias, hallucination, and reliance issues.
- Concerns regarding data privacy, confidentiality, and regulatory compliance.
- Strategies for responsible AI usage in the workplace.
Next Steps: Cultivating an AI-Friendly Environment
- Building a mindset conducive to AI integration.
- Fostering experimentation and digital curiosity.
- Resources for ongoing AI education.
Summary and Action Plan
- Recap of core concepts and key takeaways.
- Identifying opportunities for AI implementation within your department.
- Personal action plan: Determining what can be automated or enhanced with AI.
Requirements
- No prior knowledge of AI or programming is necessary.
Audience
- Staff from administrative, sales, finance, marketing, HR, and other departments.
- Managers and team leaders interested in adopting AI.
- Support and back-office personnel.
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation
