Design Thinking: Empathize with Internal Clients Training Course

This live, instructor-led session in Latvia (available online or onsite) caters to participants at beginner to intermediate levels seeking to resolve daily workplace issues using gamification techniques.

By the conclusion of this training, participants will be able to:

• Comprehend the principles of Design Thinking and their relevance to problem-solving.
• Apply gamification techniques to encourage engagement and foster innovation.
• Develop creative and actionable solutions for typical workplace problems.
• Collaborate effectively across teams to execute problem-solving strategies.
• Leverage iterative processes to refine solutions via feedback and testing.

This live session in Latvia empowers teams and leaders with the Empathize and Define phases of Design Thinking. Participants will develop proficiency in active listening, empathy mapping, and the 5 Whys method to uncover root causes and craft precise, actionable problem statements for internal stakeholders.

Join this instructor-led, live workshop in Latvia (online or onsite) to learn how to apply the five stages of Design Thinking. Participants will gain the skills to better understand the problems experienced by end-users of a product or service and develop the optimal approach for resolving them.

By the end of this training, participants will be able to:

• Utilize creative strategies to match customers' needs with technologically feasible solutions.
• Create strategies to increase customer value and enhance product and service offerings.

This instructor-led live training, conducted either online or in person, is designed for professionals at beginner to intermediate levels who aim to comprehend and apply Design Thinking frameworks to drive innovation and optimize business solutions.

By the conclusion of this training, participants will be capable of:

• Grasping the essential principles of Design Thinking and their contribution to innovation.
• Implementing the five phases of Design Thinking in problem-resolution scenarios.
• Employing ideation techniques and tools to encourage creativity.
• Applying Design Thinking strategies to refine processes and improve efficiency.

This live, instructor-led training in Latvia (online or on-site) is tailored for entry-level leaders and HR professionals looking to learn and implement Design Thinking methodologies. The aim is to stimulate innovation, improve problem-solving skills, and effectively engage teams.

By the end of this session, participants will be able to:

• Apply tools and methodologies to encourage innovation and boost team engagement.
• Build proficiency in empathy mapping, ideation, and prototyping for tackling complex issues.
• Leverage Design Thinking principles in leadership and HR scenarios.
• Champion a culture of innovation within tech-focused teams.

Overview:

The Design Thinking (DT) process encompasses five distinct stages: empathizing, defining the problem, ideating, prototyping, and testing.

In our increasingly complex world, many challenges require specialized approaches. Design Thinking serves as a powerful framework for navigating these complexities. By mastering design-thinking, professionals can address complex issues with greater efficacy, enhance communication and persuasion capabilities, drive better business outcomes, and elevate both organizational and individual performance.

• Understanding the DT workflow: involves gaining insights from users and the problem itself, identifying patterns, developing a model (accounting for model drift), testing the model, evaluating its effectiveness, and re-engineering as necessary.
• Examining the interconnectedness of DT, innovation, and entrepreneurship.
• Utilizing DT methods and tools: including persona development, stakeholder mapping, customer journey maps, service blueprints, and business model innovation.
• Applying DT principles: fostering a design mindset, pursuing disruptive innovation, adopting an iterative approach, employing agile estimation techniques, and enhancing skills in critical thinking, problem-solving, teamwork, leadership readiness, communication, technology proficiency, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiation, and conflict resolution.

Objectives:

• To gain a comprehensive understanding of the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment, experience, and practice DT in a hands-on setting.

Delivery:

This one-day (4-hour) training course is structured to include the following components:

• Lectures (40%): Focusing on the presentation of theories, concepts, models, and interactions.
• Group exercises (30%): Involving group dynamics, games, discussions, and mock-conflict resolution scenarios.
• Individual activities (15%): Centered on writing, designing, and peer discussion.
• Other resources (15%): Incorporating videos and reading materials.

Note: Due to the interactive nature of this course, a minimum group size of 3 participants is required.

This live, instructor-led training, available online or onsite, is designed for PCB designers and electronics engineers at beginner to intermediate levels who seek to develop a complete, controlled PCB design workflow using Altium Designer.

Participants will work on a single cohesive project, advancing from initial setup and component libraries through schematic capture, PCB layout, and verification, to manufacturing outputs and controlled production release.

By the end of the training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Develop and verify schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and validate fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.