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 Duration 7 hours

Course Outline

Introduction

Foundations of Emotional Intelligence

  • Key elements that constitute Emotional Intelligence
  • Approaches for building essential competencies

Regulating Emotions to Boost Work Performance

  • Self-awareness: Evaluating your personal EQ
  • Recognizing diverse communication styles
  • Methods for achieving effective self-regulation
  • Designing a personal action plan to elevate your EQ

Interpreting Others' Emotions

  • Cultivating empathy and practicing active listening
  • Analyzing non-verbal communication signals
  • Handling delicate interpersonal scenarios

Building Emotional Intelligence in Teams

  • Defining the attributes of an ideal team member
  • Traits found in high-performing teams
  • Best practices for delivering and receiving constructive feedback
  • Evaluating team dynamics using the Team EQ checklist

Effective Team Collaboration

  • Aligning shared goals and organizational vision
  • Gaining insight into DISC behavioral styles
  • Identifying your own behavioral style and preferred way of collaborating
  • Encouraging active participation and cooperative efforts

Applying Emotional Intelligence in Challenging Situations

  • Leading effectively through change management
  • Addressing and resolving team conflicts
  • Comprehending the components of the trust equation

Fostering a Positive Workplace with Emotional Intelligence

  • Influencing others through motivation, inspiration, encouragement, and evaluation
  • Nurturing professional relationships with peers
  • Strengthening the team's collective emotional resilience

Summary and Conclusion

Requirements

  • Prior experience collaborating within a team structure in an organizational context.

Target Audience

  • Teams at every hierarchical level within an organization.
  • Cross-functional project teams.

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