Course Outline
Introduction to Change Management
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Lecture: Define change management and identify types of organizational change (structural, process, cultural, technological). Clarify the distinction between change and transition.
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Discussion/Q&A: “Reflect on a change you have experienced at work. What factors made it challenging or manageable?”
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Practice: Icebreaker activity — “Change Timeline,” where participants map a personal or professional change and share the lessons learned.
Understanding the Human Aspect of Change
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Lecture: Explore the Change Curve model (based on Kübler-Ross), emotional responses to change, and the underlying causes of resistance.
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Discussion/Q&A: “Which emotions do you typically experience first when change occurs?”
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Practice: Group exercise — review a short case study of a company introducing new software. Identify potential emotional reactions from different team members and suggest supportive responses.
Personal Resilience and Adaptability
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Lecture: Discuss characteristics of resilient employees, reframing challenges as opportunities, and stress management techniques.
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Discussion/Q&A: “What strategies help you adapt more quickly when facing new situations?”
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Practice: Guided role-play — participants practice converting negative statements about change into positive, action-oriented perspectives.
Communication During Change
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Lecture: Highlight the importance of clear communication, active listening, asking clarifying questions, and preventing rumors.
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Discussion/Q&A: “What information do you typically need to feel at ease with change?”
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Practice: Small groups develop a ‘communication checklist’ for employees during organizational changes. Share and refine ideas collectively.
Working Effectively in Uncertain Conditions
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Lecture: Cover workload and priority management during transitions, focusing on controllable factors, and maintaining collaboration.
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Discussion/Q&A: “What aspects of your daily work can you control during periods of change?”
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Practice: Scenario simulation — participants receive a fictional reorganization plan. In teams, determine how to adjust tasks and sustain productivity.
Cultivating a Positive Mindset Toward Change
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Lecture: Explain growth mindset principles and the benefits of embracing change for career development.
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Discussion/Q&A: “Have you ever benefited from a change you initially resisted? What shifted your perspective?”
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Practice: Reflection exercise — participants list three potential personal benefits from a change they are currently facing at work.
Action Planning and Conclusion
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Lecture: Summarize key lessons and discuss the role of individual initiative in successful change implementation.
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Discussion/Q&A: “What is one specific action you will take to handle change more effectively?”
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Practice: Each participant completes a “Change Action Plan” detailing specific steps to apply course concepts in their workplace.
Requirements
- Foundational knowledge of workplace structures and processes.
- A minimum of six months of experience in a professional setting.
- Competence in reading and comprehending workplace communications in English.
- No previous experience in change management is required.
- Capability to engage in group discussions and role-play exercises.
Target Audience
- Employees in non-managerial positions who are undergoing or anticipating organizational changes.
- Professionals in administrative, operational, technical, or service roles across various industries.
- Individuals looking to enhance their adaptability, communication skills, and resilience during transitions.
Testimonials (7)
This training prepared the participants, and their mindsets, for the next phase in a new project. It helped support our message that we will need all participants to work through change and gave them tools to be more excited than fearful of change.
Miranda Tomac - PLP
Course - Change Management - Dealing with change
dealing with employees who push against change
Charles Alderson - PLP
Course - Change Management - Dealing with change
That it was very interactive.
Roxana Sucan
Course - Change Management - Dealing with change
It addressed a topic we continuously face in both our professional and personal life, which makes it highly practical and applicable. I also appreciated that it has been focused on the core principles, without going too much into secondary details, that could have diluted the main message.
Andrei Lazar - Orange Services
Course - Change Management - Dealing with change
The style of the trainer made the course very pleasing and interesting.
Laura Bobirsc - Orange Services
Course - Change Management - Dealing with change
What I liked the most about the training was how clearly the topics were explained and how interactive the session was. The trainer created a comfortable environment where it was easy to ask questions and participate. I also appreciated the practical examples, which made the information easier to understand and apply in real situations.
Mihai Cornea - Orange Services
Course - Change Management - Dealing with change
The trainer created the space where we all felt encouraged to talk, share ideas and feel welcomed. Each point has been discussed with transparency and adapted to us and our experience.
