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 Duration 14 hours

Course Outline

Introduction to Human Resources Management (HRM)

  • Summary of HR roles and duties
  • Comprehending the HR lifecycle
  • The contribution of HR to organizational objectives

Managing Employee Complaints

  • Identifying and classifying grievances
  • Fostering trust and a secure environment for staff
  • Tactics for effective grievance resolution

Performance Oversight

  • Defining clear, measurable targets
  • Delivering constructive feedback and coaching
  • Executing performance evaluations

Disciplinary Procedures

  • Creating equitable and transparent policies
  • Managing misconduct and poor performance
  • Recording and holding disciplinary sessions

Resolving HR Challenges

  • Managing absenteeism and workplace disputes
  • Maintaining adherence to labor legislation and regulations
  • Enhancing employee engagement and well-being

Cultivating a Constructive Workplace Environment

  • Recognizing organizational culture
  • Championing diversity, equity, and inclusion
  • Encouraging team synergy and morale

Case Studies and Simulations

  • Examining real-world HR situations
  • Rehearsing communication and conflict resolution methods
  • Evaluating results and key takeaways

Conclusion and Future Actions

Requirements

  • Previous experience in HR is not mandatory
  • A foundational grasp of organizational structures is advantageous

Target Audience

  • Emerging and aspiring HR specialists
  • Supervisors and managers carrying HR responsibilities
  • Team leaders aiming to refine their people management capabilities

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